Maintenance Manager

6 days ago

Moorebank, Australia KION Group AG Full time

Rare opportunity to join a global leader at the forefront of automation, logistics & material handling
- Showcase your leadership and technical skills managing a large, key customer site
- Full time role located in Moorebank, South Western Sydney
- Competitive salary, career development opportunities to lead a brand new advanced material handling warehousing site for Australia's most well known brand

This is an exciting time to join Dematic. We are a global leader in the material handling industry with over 11,000 employees worldwide and over 600 employees in Australia and New Zealand. We partner with our customers to design, build, implement, and support automated system solutions for warehouses, distribution centres, and production facilities. Some of our largest customers are household names in grocery, pharmaceutical, and parcel delivery, and in the e-commerce online shopping businesses.

Don’t miss this exceptional opportunity for an experienced technical manager to lead our maintenance teams at our brand new Moorebank site for one of Dematic’s largest customers. This is a role where leadership, customer service excellence and operational efficiency are key to success.

**What we offer**:
You will take the lead on site managing a team to ensure customer issues, incidents and breakdowns are resolved quickly and efficiently. Responsibilities include:

- Manage and coordinate a large, complex residential service team to achieve/exceed maintenance, safety, reporting and customer performance requirements
- Develop service and maintenance practices to improve system reliability
- Work with Supervisors and Team leaders to set performance standards and monitor performance and development of service teams (45+ staff)
- Work with customer to identify operational and equipment improvement opportunities
- Work within the annual budgets, manage profit & loss, revenue, and gross margin targets
- Manage client issues through to closure and feedback to client after resolution
- Promote a safe work culture, manage safety performance of the team, and ensure safe work standards are maintained
- Prepare quotations and estimates for maintenance contracts, spare parts, installation, repair and customer support as required
- Coordinate regular meetings with customers, operations team and report on performance and maintenance activities
- Prepare system upgrade plans and refurbishment programs

**Tasks and Qualifications**:

- Engineering qualification or mechanical/electrical trade or demonstrated industrial engineering or maintenance experience coming from a trades background
- Leadership experience working in a customer service environment
- Automated systems experience with material handling equipment is ideal (or related industries)
- Previous experience managing skilled technical teams of mechanical fitters, electricians and engineers delivering maintenance services
- Excellent motivational skills and the ability to encourage and implement a progressive culture, with a commitment to safety, quality and customer satisfaction
- Good understanding of financial outcomes and ability to meet critical deadlines
- Sound experience in Microsoft Office and report writing skills
- Flexible with work hours

**How To Apply**
- Dematic is committed to proving equal employment opportunity in all areas of employment including recruitment, selection, promotion, training etc. and in accordance with federal and state legislation, Dematic Pty Ltd (Dematic or the Company) promotes a workplace free from discrimination and harassment._

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