Customer Service Officer

Byron Shire Council is focused on partnering with our community and offers pristine beaches, diverse lifestyles, a magnificent natural environment and a subtropical climate.

Byron Shire Council has a high performance, collaborative culture and we value our employees.

As an employee you would partner with an organisation that is taking steps in all areas to reduce our carbon emissions and be an innovative and sustainable council.

We provide a rewarding and flexible working environment and celebrate our values of:

- We lead with enthusiasm and purpose
- We are open, honest and respectful
- We foster well-being and creativity
- We achieve our goals and succeed together

**We are looking for**:
If you are looking for an exciting opportunity, then this may be the role for you. We have passion and enthusiasm and are looking for like-minded people to join us on our journey.

Byron Shire Council is currently seeking an enthusiastic Customer Service Team member who provides exceptional customer experiences playing a key role in providing efficient and effective delivery of Council services to customers.

As a Customer Service Officer, you will be a valued member of Byron Shire Council.

Thriving in a customer facing environment, working on the frontline and interacting with customers and the community will be at the centre of your priorities. You will be part of an organisation focused on making positive changes in the community and the everyday lives of our customers.

Some specific tasks include:

- Contribute to corporate goals and harmony by accepting responsibility for own work, participating in a positive manner and contributing to workplace change.
- Contribute to a culture of continuous improvement and effective and enjoyable work practices and relationships. Operations Management
- Promote the image of Council by providing a professional public interface between Council and its customers.
- Provide a high level of customer service through operation of the switchboard and Council telephones by promptly receiving calls and enquiries in an efficient and courteous manner.
- Providing cashier services to customers and undertaking associated tasks including receipting, cash balancing and reconciliation.
- Ensure cash is securely handled at all times.
- Data entry and maintenance of Council databases.
- Participate in and develop a teamwork approach and plan daily operations in conjunction with the team and Supervisor, for the provision of effective services for the Customer Service Team and Council.
- Preparation of quality word processing documents as required.
- Identify, recommend, and implement improvements in the provision of customer service.
- Ensure Council’s advertising is compiled and forwarded to print media outlets within timeframes and payments processed as required.
- Ensure Council’s internal telephone list and Emergency Situation Switch procedure is kept up to date and accurate.

**Enjoy our Employee Benefits**

This opportunity offers:

- A permanent full or part time position (35 hours per week. Part time would be considered for the right applicant)
- Flexible working arrangements
- Salary and Conditions will be in accordance with the NSW Local Government (State) Award with an appointment at a salary in the range of $30 to $35 per hour (dependent upon skills and experience)
- Brightness of future
- Security

Other benefits include:

- Annual salary reviews and increases based on award conditions
- 10.5% superannuation
- Access to Long Service Leave from 5 years service
- Education and training support
- Flexible work hours
- Attractive salary packaging scheme.
- Employee Assistance Program (4 sessions per year)
- Fitness Passport
- Health and Wellbeing days
- Opportunity to work with a fun, experienced and committed team

**Location**:
This position is based at Mullumbimby however Council can require you to work from other work sites as required for operational reasons.

**Contact**:
Mandy Cottrell - Customer Service Team Leader - 0266267000 - Business Hours

**Closing date**:
**Download the Position Description Here (PDF,159KB)**:
We are open to discussing flexible working arrangements and encourage our people to explore new ways of working - including part-time, job-share or working from different locations. Everyone can ask about it.

**Pre-Employment Screening Process**:

- **Functional Health Assessment**:If applicable, the functional health assessment evaluates your physical and functional capacity against the physical demands necessary to safely perform the job for which you have applied.

**HOW TO APPLY**:
**Option 1 - Written Application**:
You may wish to prepare your responses in a Word document, and then COPY and PASTE into the fields below.

**Step 2**: Attach your resume/CV and a cover letter (optional). Once you have attached your document/s click 'Next'.

**Option 2 - Audio File Application**:
**Step 1**: Scroll down and review the Questions that you are required to answe