Community Facilities Officer

Byron Shire Council is focused on partnering with our community and offers pristine beaches, diverse lifestyles, a magnificent natural environment and a subtropical climate.

Byron Shire Council has a high performance, collaborative culture and we value our employees.

As an employee you would partner with an organisation that is taking steps in all areas to reduce our carbon emissions and be an innovative and sustainable council.

We provide a rewarding and flexible working environment and celebrate our values of:

- We lead with enthusiasm and purpose
- We are open, honest and respectful
- We foster well-being and creativity
- We achieve our goals and succeed together

**If you are looking for an exciting **opportunity then this may be the role for you. We have passion and enthusiasm and are looking for like-minded people to join us on our journey.**:
**We are looking for**:
Byron Shire Council is currently seeking a Community Facilities Officer. This role is responsible for supporting the optimal use of Council’s community facilities. This role ensures the efficient and effective use of community spaces, providing excellent customer service and leading the development and implementation of improved systems.

The Community Facilities Officer acts as a primary point of contact for hirers, coordinating bookings, handling inquiries, and ensuring compliance with Council policies. The role coordinates contractors such as delivery of cleaning and minor maintenance and involves working with Council’s volunteer hall committees. A key aspect of the role is to support the development and implementation of new processes and platforms for service delivery, including online bookings systems and video-based hirer orientation materials.

The Community Facilities Officer will also support asset sponsorship of Council’s community facilities, including supporting relationship management with Council’s lessees/licensees, establishment and renewal of leases/licenses, implementation of strategic projects and resolution of emerging issues.

This role is part of Council’s transition measures for improved management of community facilities. The role is being offered as a 12-month term with possibility of extension.

**About you**:

- Proven experience in customer service, booking management, and/or business administration, preferably within a local government or community services setting.
- Proven experience in using information technology and systems to improve efficient and effective service delivery to clients and stakeholders.
- Strong organisational and time management skills with the ability to manage multiple projects and tasks.
- Excellent communication and interpersonal skills with a focus on customer experience and service outcomes with diverse stakeholders including Council staff and community members.
- Ability to handle inquiries, resolve issues, and provide appropriate solutions capably, consistently and professionally.
- Aptitude for quality and systems improvement with ability to make sound recommendations and take follow up actions that are aligned with better practices, relevant legislation and/or guidelines, and informed by stakeholder input.

**We offer**:

- A 12 month maximum term position with possibility of extension (35 hours per week)
- Flexible working arrangements
- Salary and Conditions will be in accordance with the NSW Local Government (State) Award with an appointment at a salary in the range of $1,310.30 to $1,518.18 per 35 hour week (dependent upon skills and experience)

Other benefits include:

- Annual salary reviews and identified salary increases for financial years 2024/2025 based on award conditions
- 11.5% superannuation
- Education and training support
- Flexible work hours
- Attractive salary packaging scheme.
- Employee Assistance Program (4 sessions per year)
- Fitness Passport
- Health and Wellbeing days

**Location**:
This position is based at Mullumbimby, however Council can require you to work from other work sites as required for operational reasons.

**Contact**:
Mondays and Tuesdays - Geeta Cheema - Manager Social & Cultural Planning
- Phone: (02) 6626 7088.

Wednesdays to Fridays - Deborah Stafford
- Manager Social & Cultural Planning
- Phone: (02) 6626 7122.

**Closing date**:
10pm (NSW time), Wednesday 30th October.

**Position Description**:
We are open to discussing flexible working arrangements and encourage our people to explore new ways of working - including part-time, job-share or working from different locations. Everyone can ask about it.

**Pre-Employment Screening Process**: