Head of Loyalty

5 days ago

Melbourne City Centre, Australia NAB Full time

Head of Loyalty
- Job number: 801361
- Primary position location: VIC- Melbourne CBD
- Category: Product Management
- Work type: Permanent Full time
- Closing at: Jun 19 2025 - 23:55 AEST

**Favourite**

- **Bring your senior leadership experience to this exciting new role as**Head of Loyalty**:

- **We grow great leaders who inspire and energise their team**:

- **More than a career, you’ll be representing the voice of the customer**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the **Head of Loyalty, 12-14 month fixed term contract,**you will be joining Personal Everyday Banking team that’s doubling down on customer obsession.

**Each day, you’ll go above and beyond to**:

- Lead squads with multi-disciplinary colleagues to scale the Goodies loyalty program
- Lead a Product Owner cohort to define the vision and build a backlog of business outcomes that deliver across a balanced scorecard and progressively elaborate backlogs to epics and features in support of the wider domain strategy
- Lead squads to run business process improvement, product management and commercial activities
- Deliver beneficial outcomes for both NAB and our customers through managing vendor deliverables and commercials
- Be a key interface to the wider enterprise to unblock issues and enable faster delivery
- Lead, coach and develop product owners and product managers to become strong commercial decision makers and lead for high performance

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Demonstrated experience working in a similar senior leadership role leading the strategic direction of Loyalty programs ideally within Financial Services
- In-depth Product Ownership and Management experience coupled with experience in leading large scaled agile delivery
- Extensive experience mobilising and supporting large, cross functional and self-managing teams to accomplish outcomes
- Extensive experience working with agile ways or working and familiarity with human centred design techniques
- In-depth experience playing a leadership role, including leading senior engagement, driving cultural change, and development of colleagues
- Proven analytical skills and evidence-based decision maker who is a strategic thinker that drives customer centricity

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

LI-DNI

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