Manager, Consulting Services

3 days ago

Canberra, Australia Red Hat Software Full time

About the job:
The Red Hat Global Professional Services Customer Solutions team is looking for a Manager to join us in Canberra, Australia. In this role, you will lead a section of the Australia and New Zealand (ANZ) Public Sector Consulting delivery team, focusing on a segment of our Government business within the Canberra region. You'll collaborate with the Sales team to promote sales and business development for Consulting Services across the region to achieve targeted bookings, revenue, and margin numbers. You'll propose solutions along with strategic consulting offerings to increase the value of our support services and serve as the main point of contact for customers to ensure that their talent needs are met in a timely manner. As a Manager, you will oversee rates, project costs, terms, and conditions for consulting services based on corporate standards and guidelines. Excellent people management skills are key as you will work closely with a team of consultants and help support them to not only provide successful delivery of services to our customers, but also provide guidance to help them further develop and excel in their own careers.

What you will do:

- Collaborate with the Sales and Presales teams in the selling and scoping of Consulting Services solutions
- Review proposals for customers by ensuring that all needs are defined through analyzing the customers’ environments and expectations
- Work with internal stakeholders to gain internal approvals for each proposal
- In consultation with key internal stakeholders (project managers and consultants), work to provide a solid delivery platform and successful delivery of outcomes that will enhance our customers’ business
- Develop relationships with key business stakeholders to grow revenue within each account by continually selling and delivering new projects
- Oversee revenue, margin, and utilization targets for the team
- Partner with the Consulting Operations team to ensure that project staffing and profitability requirements are met
- Build interpersonal relationships with other Red Hat’s teams and serve as a trusted adviser to major Red Hat’s customers
- Create development plans for Consultants to define a pathway by which they can achieve the next stages of their careers

What you will bring:

- Understanding of the Red Hat business strategy and economic model; good business insight and judgment
- Demonstrated expertise in sales or supporting the sales of professional services, including developing statements of work (SoWs), pricing, large-scale proposal development, and customer development
- Demonstrated ability to build good working relationships with both internal and external stakeholders
- Direct experience with people management through managing a team, including a successful record of talent development within the team
- Experience with customer-facing positions like a professional services consultant
- Knowledge of project management processes and experience with revenue-based project reporting
- Excellent cross-functional communication skills

LI-IM2

About Red Hat:

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