Collections Specialist

6 days ago

Sydney, Australia Gumtree Australia Full time

Permanent / Full Time
- Sydney, NSW
- Hybrid

**About the company**:
At Gumtree, Carsguide and Autotrader we are on a mission to create Australia’s leading multi-category classifieds marketplace, business and finance community forum, and editorial lifestyle network reaching more than 1 in 3 Australian adults every month. Sounds exciting doesn’t it?

**About the role**:
As part of our growth journey, we are looking for a talented
**Collections Specialist** to join our Billing & Operations Team. This role is responsible for working with our Cars, Jobs and Advertising customers to provide on-time payments for services rendered. You will Empower and educate our customers by understanding their business needs and delivering a sustainable return on investment, ultimately creating Gumtree advocates.

**What you’ll you do**:

- Collection of monthly invoices on assigned accounts through outbound calling
- Investigating and resolving customer payment allocation issues and preparing detailed statements
- Managing customer payment plans
- Documenting customer contact
- Meet collections & customer service KPI’s include call pick up and case resolution SLA’s
- Maintain open & professional communication and keep detailed records of all customer interactions

**What you’ll bring**:

- Min 2 years’ experience in a similar role
- Great Customer relationship skills, with the ability to manage conversations and engage with customers
- Strong relationship building skills to be able to work closely with our key internal stakeholders including Sales & Customer Service
- Familiarity with the collections / dunning process
- Experience with Salesforce is highly desirable but not required
- Proficient in account reconciliation and ability to use Excel to an intermediate level
- Ability to multitask whilst maintaining attention to detail
- Ability to represent the brand with utmost professionalism when interacting with customers

**What we offer**:

- Meaningful work with diverse, highly skilled and passionate teams which give you the chance to make a difference in our customers’ lives.
- Competitive compensation package including an annual bonus.
- An additional day off for your birthday
- A healthy work-life balance, i.e. additional paid parental leave time, flexible working hours including a hybrid working environment.
- Excellent Benefits which include health insurance for you and your family

Note: successful applicants need to have full working rights for Australia.

No agencies thanks, we’ve got this one covered

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