Assistant Client Care Manager

7 days ago


Hawthorn East, Australia Animal Emergency Australia Full time

Grow your leadership career with a values-driven organisation
- Drive exceptional customer experiences in a fast-paced clinic
- Lead and support a passionate client care team

Animal Emergency Australia (AEA) is seeking a passionate and people-focused Assistant Client Care Manager to join our team in Hawthorn, VIC. If you're ready to take the next step in your leadership journey within a values-driven organisation, this is your opportunity.

AEA is a leading provider of emergency and critical care veterinary services, supporting teams across Australia. We create space for veterinary professionals to thrive, with a strong focus on innovation, wellbeing, and career progression. As Assistant Client Care Manager, you'll work closely with the Client Care Manager to lead and support our dedicated Client Care team. You’ll help foster exceptional client experiences, support operational excellence, and play a key role in team development, recruitment, rostering, and training. This is a hands-on leadership role perfect for someone who thrives in a dynamic, people-focused environment.

**Key Responsibilities**
- Support and mentor the Client Care team to deliver outstanding service
- Assist with recruitment, onboarding, and training of new team members
- Contribute to rostering, scheduling, and performance management
- Support daily operations, financial procedures, and client communications
- Step in to lead the team and ensure seamless front-of-house experiences

**What You’ll Bring**
- 3+ years in customer service, with at least 2 years in a leadership role
- Veterinary industry experience highly regarded (not essential)
- Strong emotional intelligence and communication skills
- Experience with rostering, coaching, and workflow management
- Confidence working with systems like RXWorks, Microsoft Office, or similar

**Why Join AEA?**
- Full Time role paying $34.16/hour
- Supportive, progressive workplace culture
- Opportunities for professional growth and leadership development
- Work-life balance and wellbeing are genuinely prioritised
- Be part of a team that values compassion, innovation, and integrity
- Australia’s largest employee-owned veterinary group
- Fitness passport
- Pet well-being discounts
- Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
- Access to our Employee Assistance Program (psychology, nutrition, sleep)
- Refer a Friend Program & Rewards
- 17.5% Annual Leave Loading
- Further education & career planning benefits

Click _Apply_ now to start your journey with AEA



  • Hawthorn East, Australia Animal Emergency Australia Full time

    Work life balance with shift work - days, nights, weekends and public holidays - Great mix of people, admin and animals! - Casual role with great penalty rates Animal Emergency Australia (AEA) is a network of independent emergency hospitals, general practices, veterinary support, and educational services across Australia. At our core, AEA exists to help...


  • Hawthorn East, Australia SERVCO Solutions Full time

    **About Us** GK Financial Services Group is dedicated to providing the very best financial and investment advice, uniquely tailored to our clients' circumstances. Our Hawthorn East based boutique practice brings together over 48 years of financial planning experience to meet the financial needs of individuals and small to medium enterprises. An excellent...


  • Hawthorn East, Australia Your Choice Home Care Full time

    **About Us**: At **RDNS Your Choice HomeCare**, we are passionate about delivering reliable, high quality aged care, disability support and other home services, helping clients to remain in their own home where they are most comfortable. If you are someone who loves older people and are passionate about providing companionship, assistance, and making a...


  • Hawthorn East, Australia Your Choice Home Care Full time

    **About Us**: At **RDNS Your Choice HomeCare**, we are passionate about delivering reliable, high quality aged care, disability support and other home services, helping clients to remain in their own home where they are most comfortable. If you are someone who loves older people and are passionate about providing companionship, assistance, and making a...

  • Home Care Assistant

    7 days ago


    Doncaster East, Australia Salveo Care Full time

    CARE is at the heart of what we bring to our residents living in the community, we are a care-driven organization, continually working in the community to improve the quality of lives of our elderly clientele living in their own homes. **Job Type: Personal Care in, Home Care setting. Regular hours and clients.** **Location**: **Box Hill, Blackburn,...


  • Hawthorn East, Australia Blue Cross Full time

    Competitive Salary - Flexible work life balance - Employee discounts with many top Australian Brands **About the role**: Are you flexible and adaptable? Are you looking for a Client Services role with a difference? As a relief Client Services Manager, you will embrace and share our values of **dignity**, **respect**, **choice**, **integrity**,...


  • East Maitland, Australia Pathhaven Disability Care Full time

    Client Intake Manager - Pathhaven Disability Care We are seeking a compassionate, organised, and proactive Client Intake Manager to join our team at Pathhaven Disability Care. In this role, you will be the first point of contact for new participants and families, guiding them through the intake and onboarding process with warmth, professionalism, and...

  • Client Integration

    4 days ago


    Cranbourne East, Australia Special Care Australia Pty Ltd Full time

    **Location**: Cranbourne East, Australia **Employment Type**: Full-time **Salary**: 90K -120K **About Us** Special Care Australia (SCA) is a leading NDIS registered company dedicated to providing high-quality support services to children and adults with special needs and disabilities. Our mission is to empower individuals to live fulfilling lives by...


  • Hawthorn, Victoria, Australia Lumia Care Full time $104,000 - $130,878 per year

    At Lumia Care, we believe that quality care starts with compassion, professionalism, and strong clinical expertise. We are seeking aRegistered Nurse (AHPRA registered)who is passionate about building genuine connections with clients and ensuring they feel supported, safe, and empowered in their care journey.This role blends clinical leadership with client...


  • Cranbourne East, Australia Special Care Australia Pty Ltd Full time

    We are seeking a motivated and experienced Client Integration Manager to join our team. As a Client Integration Manager at Special Care Australia, you will play a crucial role in ensuring the seamless integration of our clients into our programs and services. You will work closely with clients, their families, and our internal teams to develop personalized...