Assistant Client Care Manager

2 weeks ago

Hawthorn East, Australia Animal Emergency Australia Full time

Grow your leadership career with a values-driven organisation
- Drive exceptional customer experiences in a fast-paced clinic
- Lead and support a passionate client care team

Animal Emergency Australia (AEA) is seeking a passionate and people-focused Assistant Client Care Manager to join our team in Hawthorn, VIC. If you're ready to take the next step in your leadership journey within a values-driven organisation, this is your opportunity.

AEA is a leading provider of emergency and critical care veterinary services, supporting teams across Australia. We create space for veterinary professionals to thrive, with a strong focus on innovation, wellbeing, and career progression. As Assistant Client Care Manager, you'll work closely with the Client Care Manager to lead and support our dedicated Client Care team. You’ll help foster exceptional client experiences, support operational excellence, and play a key role in team development, recruitment, rostering, and training. This is a hands-on leadership role perfect for someone who thrives in a dynamic, people-focused environment.

**Key Responsibilities**
- Support and mentor the Client Care team to deliver outstanding service
- Assist with recruitment, onboarding, and training of new team members
- Contribute to rostering, scheduling, and performance management
- Support daily operations, financial procedures, and client communications
- Step in to lead the team and ensure seamless front-of-house experiences

**What You’ll Bring**
- 3+ years in customer service, with at least 2 years in a leadership role
- Veterinary industry experience highly regarded (not essential)
- Strong emotional intelligence and communication skills
- Experience with rostering, coaching, and workflow management
- Confidence working with systems like RXWorks, Microsoft Office, or similar

**Why Join AEA?**
- Full Time role paying $34.16/hour
- Supportive, progressive workplace culture
- Opportunities for professional growth and leadership development
- Work-life balance and wellbeing are genuinely prioritised
- Be part of a team that values compassion, innovation, and integrity
- Australia’s largest employee-owned veterinary group
- Fitness passport
- Pet well-being discounts
- Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
- Access to our Employee Assistance Program (psychology, nutrition, sleep)
- Refer a Friend Program & Rewards
- 17.5% Annual Leave Loading
- Further education & career planning benefits

Click _Apply_ now to start your journey with AEA

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