Relief Client Services Manager

2 weeks ago

Hawthorn East, Australia Blue Cross Full time

Competitive Salary
- Flexible work life balance
- Employee discounts with many top Australian Brands

**About the role**:
Are you flexible and adaptable? Are you looking for a Client Services role with a difference? As a relief Client Services Manager, you will embrace and share our values of
**dignity**,
**respect**,
**choice**,
**integrity**, i
**ndependence** and
**engagement** for all consumers and staff.

You will play a pivotal role in supporting the Client Services Team to ensure that all business objectives including budgeted targets concerning Occupancy, RAD’s and community engagement are met and exceeded. As a member of the Client Services team, you will be responsible for excellent consumer engagement across the organisation.

**Now that you have the basics of the role, we would love for you to read on and consider working in our collaborative and passionate Client Services Team.**

You will be provided with a strong support structure, including a highly experienced Senior Client Services Manager and operational teams, and will be required to travel regularly across NW and SE Metropolitan Melbourne.

**Duties include**:

- Generating leads from industry referral sources and community engagement
- Facilitate successful client admissions and discharges
- Cross-refer clients to other BlueCross residences and Home Care services
- Manage waitlists and relationships with clients whilst on the waiting list
- Ensure all resident agreements are completed and distributed pre-admission
- Optimise the use of the Client Relationship Management tool (CRM)
- Facilitate transfers between Home Care and Residential services
- Provide annual leave and sick leave coverage

No two days will be the same. This is a hands-on role requiring a strong mix of sales, administration excellence, rapport building, and relationship management with various stakeholders, both internal and external.

**We are looking for someone with**:

- Proven experience in a sales role from any industry (preferably from assisted selling)
- Ability to build relationships with various hospitals, clubs, retirement living
- Ability to follow up on leads to turn them into sales
- Current driver’s license and reliable motor vehicle
- Consultative approach with clients, colleagues, and other stakeholders
- Ability to understand and calculate financial arrangements
- Excellent written and verbal communication skills
- Flexibility - you will be responsible for driving sales across the NW and SE metropolitan regions of Melbourne

**We offer**:

- Competitive salary package with other employee benefits
- Participate on admissions bonus scheme
- An opportunity where you can create and make a difference to the work environment that will make a mark in your career
- Flexible work-life options
- Employee discounts with many top Australian Brands

**_The Australian Government has mandated that as of 17th September 2021 all residential aged care workers must be vaccinated against COVID19 to protect residents._**

***
- BlueCross team members are required to undergo pre-employment screening that includes a current Police Check, Flu and COVID Vaccinations_

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