Client Care Representative

2 weeks ago

Hawthorn East, Australia Animal Emergency Australia Full time

Work life balance with shift work - days, nights, weekends and public holidays
- Great mix of people, admin and animals
- Casual role with great penalty rates

Animal Emergency Australia (AEA) is a network of independent emergency hospitals, general practices, veterinary support, and educational services across Australia. At our core, AEA exists to help veterinary professionals do and be their best. We invest in our team members' work-life balance, career progression, and personal development, empowering them to excel in the field of veterinary medicine while making a meaningful impact on the lives of animals.

Animal Emergency Service is a fast-paced and progressive emergency clinic situated in the beautiful Hawthorn East. We are a trusted leader in Emergency and Critical Care (ECC) and our vision is to set the highest possible standard for veterinary medicine in Australia. We have an inclusive and compassionate team of Client Care Representatives, Management, Nurses and Veterinarians.

**About the Role**
Our Client Care Representative role is the main connection between our clients and the clinical team. This position is responsible for ensuring our clients and their pets have the best possible experience whilst in AES care. This starts from the time they come through our doors to when they leave and beyond. We greet everyone with a smile on our face and compassion in our heart, regardless of the emergencies that are occurring behind closed doors.

**What does CCR life look like at AES Hawthorn East?**
- Providing exceptional care to clients and pets including triaging pets on arrival
- Communicating pet updates to clients and answering their queries
- Collaborating with the broader team regarding updates, pet’s needs and finance information
- Assisting clients with finance and insurance claims
- Cash handling and daily reconciliations
- Adhoc administrative duties associated with running the front of the clinic
- Working shift work with a mixture of days, evenings, nights, weekends and public holidays.

**About You**
- Customer service experience (ideally in a veterinary environment)
- High degree of resilience
- Quick thinking and thrive in a fast-paced environment
- Knowledge of animal triaging or experience in a veterinary environment (preferred)
- Personal mode of transport (essential for shift work)

**Paws & Perks**
- Casual rate $33.08/hour plus super and penalty rates
- Australia’s largest employee-owned veterinary group
- Fitness passport
- Pet well-being discount on treatments and products
- Above Award wages that reflect your experience and skills
- Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
- Access to our Employee Assistance Program (psychology, nutrition, sleep)
- Refer a Friend Program & Rewards (up to $2000)
- The opportunity to transfer across the company to fulfill your further career aspirations (We promote and recruit from within)
- Fully stocked snack cupboards and regular food deliveries
- Work-life harmony with flexible roster structures and work arrangements
- Make a difference in the lives of Animals across Australia

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