Facilitator

Facilitator

**How will I help?**

As a facilitator you will provide expert support to the design and delivery of learning experiences. You will ensure that learners develop the necessary knowledge and skills for their roles, aligning with accreditation frameworks and Westpac Group standards.

You will act as a change agent by advocating for the group's strategy and leading innovations in learning practices. By collaborating and exploring new methods, you will enhance the learner experience.

You will stay current with industry trends and best practices through professional development and networking.

Additionally, you will contribute to design reviews of learning solutions, facilitate virtual learning through webinars, and provide coaching to integrate Role Ready frameworks and tools in real-time.

**Key responsibilities**
- Facilitate behavioural and technical learning programs for various roles across the Consumer & Business Banking Division.
- Use face-to-face and virtual methods to deliver high-quality learning experiences.
- Coach new starters on embedding Role Ready content and ensure consistent training delivery.
- Review and maintain content for user experience and compliance.
- Participate in change activities and minor design maintenance with the Maintenance & Design Team.
- Lead without authority, coordinate effectively, and manage course delivery and time.

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Cert IV in Training and Assessment (minimum) bachelor's degree in Instructional Design, Educational Technology, Learning Experience Design, or related field (desirable)
- Experience in user experience (UX) design, instructional design, or multimedia development
- Deep understanding of adult learning principles.
- Proficiency in design thinking methodologies, user research techniques, and data analysis
- Knowledge of emerging technologies (e.g., AR/VR, AI, adaptive learning)
- Excellent communication, collaboration, and facilitation skills
- Creativity, empathy, and passion for designing transformative learning experiences

**What's it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300002167083469