Admissions Team Leader

2 weeks ago

Sydney, Australia Kaplan Australia Full time

**26 days’ annual leave, including one for your birthday**:

- **Be part of an industry leading supportive and positive work culture**:

- **Permanent full-time positions located in Sydney, Melbourne, Brisbane, Adelaide, or Perth**:

- **Multiple opportunities available**

**Role**
We are looking for a customer service champion Team Leader with strong communication and organisation skills. In this role you will:

- Asist the Admissions and Enrolments Manager in delivering efficient admissions processes

**Responsibilities**
- Managing the processing and turnaround times for allocated markets and of the team in consultation with the Admissions and Enrolments Manager
- Assisting the Admissions and Enrolments Manager to develop, implement and maintain high standards service for internal and external stakeholders
- Providing leadership to the team to achieve continuous improvement and establish collaborative team environment
- Establishing and maintaining genuine temporary entrant (GTE) criteria and associated parameters
- Responding professionally, accurately and in a timely manner to enquiries regarding programs and admission requirements to internal and external customers as well as providing administrative support to staff when required
- Maintaining student records on PRISMS and Issuing CoE documents in a timely and accurate manner in compliance with relevant legislation and KBS policies
- Maintaining accurate student data in student database and ensuring database processes relating to admissions procedures are adhered to

**Requirements**:

- 2 years of experience within the higher education sector, preferably with international student admissions (essential)
- Experience of effective staff and team workload management within a team and ability to work under mínimal direct supervision (essential)
- Experience of working effectively in a high-pressure, high-volume environment
- Strong knowledge of student database processes
- Competency in use of Microsoft Office products
- Excellent written and verbal communication with proven ability to work with staff at all levels
- Attention to detail, accuracy, and an ability to meet deadlines
- Strong interpersonal skills and an ability to foster a cooperative work environment
- Good problems solving skills including the ability to exercise judgement and initiate in conflict resolution
- Ability to adhere to and disseminate policies and procedures
- Knowledge of ESOS Act and National Code of Practice is highly regarded

**About Us**
Kaplan Australia is one of the world’s leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses.
Our passion is helping students reach their goals through quality education. Joining our team, you will thrive in a rewarding work environment that is customer-focused, dynamic, and innovative in spirit.

LI-DF1

**Job Types**: Full-time, Permanent

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