Visitor Information Services Officer Casual

1 week ago

Werribee South, Australia Wyndham City Council Full time

Casual positions available, based in Wyndham
- Hourly rate from $44.97/h inclusive of casual loading, plus super and fortnightly RDO

**We are Wyndham**, one of Australia’s fastest growing and most diverse cities.

Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.

Shape new possibilities. Be part of something more.

***

**A bit about the role**

The accredited Werribee Visitor Information Centre is located right in the heart of the Werribee Park Precinct, at the doorstep of the Werribee Open Range Zoo and our temporary pop-up site at the Pacific Werribee Shopping Centre. As a Visitor Information Officer, you will assist visitors with destination information and ensure we deliver impeccable customer service, whilst managing our dedicated team of amazing volunteers.

Additionally, we are looking for some casual staff who will be staffing our pop-up visitor information stand cover shifts at either our Werribee Park or Pacific Werribee locations.

**What you’ll deliver**
- Manage and maintain our Visitor Information Centre, ensuring positive visitor interactions and outcomes
- Guidance and leadership to our dedicated volunteers
- Accurate data collection and business reporting
- Assist with marketing programs and events to support tourism across Wyndham

**What you’ll bring**
- Exceptional customer service skills, being welcoming to the diverse range of visitors to our City
- Leadership skills, to guide and mentor our volunteer team, previous experience desirable
- Flexibility and agility, with the ability to respond to a dynamic working environment, including working at off-site locations
- Strong administrative skills and autonomy in your work
- A continuous improvement mindset with a positive, proactive, and flexible attitude

**Be part of something more**

Take a look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. Ask us how this role can be worked.

So, are you ready to shape new possibilities?

**What’s next?**

Applications will be accepted until **11:59PM on Tuesday 19 November 2024**.

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