Casual Administrative Officer

Employment Type: Casual

Hours: Shifts on a 24 hour, 7 day a week roster

Location: Werribee Mercy Hospital

Application: Please upload resume and cover letter

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

Join us at Werribee Mercy Hospital, and help us deliver even greater outcomes for our patients, families, communities, and you.

About the opportunity

We are looking to build our active casual pool as we expand our services at Werribee Mercy Hospital

The role of the Casual Administrative Officer is responsible for providing administrative relief throughout the hospital including all wards, Emergency Department, Outpatient Clinics and Main Reception. This involves completing the patient journey (registering, arriving, admitting, discharging, and transferring) on iPM, greeting patients and visitors, managing the main switchboard including the emergency code system and responding to any enquiries. You will provide support to other team members and actively participate in key activities of Werribee Mercy Hospital.- Casual- HS1 Classification- Flexibility and availability to work any shift at short notice within a 24 hour, 7 day a week roster- Expectation you can work up to 5 days a week when required.

What you’ll bring:
You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.

To thrive in this role, you will have:
- Experience working in customer facing, faced paced and dynamic environment (essential)- Experience working in a hospital (desirable)- Strong person centred focus and excellent conflict resolution skills- Experience with iPM or similar patient management systems (desirable)- Demonstrated administrative and, Microsoft Office skills.- A motivated and “can-do” attitude with the ability to learn quickly and go the extra mile

You will also be required to provide evidence of, or in the process of obtaining:
- A current Police Record Check and Working with Children Check.- Current COVID-19 certificate, proof of current influenza vaccination and other vaccination status consistent with public health orders.

Why Mercy Health?

We’ve been supporting people for over 100 years. Now, we’re taking all that we have and making it even better. It’s about investing in our people and our cultures to create positive experiences and opportunities for all.

Here are some things you’ll love about working with us:

- 100+ years of caring

We’re a cornerstone of the communities we serve, and as part of Werribee Mercy Health, the vital work you do here will always be needed. That means career stability and so much opportunity to build your rewarding future with us.
- A team of 10,000 hearts

A career in healthcare and human services isn’t always easy, and it takes true heart. Here, you’ll join a team of over 10,000 dedicated people who carry on and support each other, whatever comes their way.
- Countless moments and lives

As part of Werribee Mercy Health, you’ll be right at the heart of our impact. By improving the health outcomes of parents and babies through outstanding patient care, you’ll know that every moment you spend here truly matters.
- And so much more to come.

We’re on a journey to keep growing our organisation and impact for the next 100 years. We have the leadership, the scale, the heart and the vision for the future. Let’s achieve it together.

You’ll also enjoy a range of other benefits:
- Develop and expand your skills, knowledge and impact across the scope of practice.- Advance your career with ongoing professional development opportunities and educational resources in a supportive environment.- Find a better balance with a flexible rostering.- Make the most of your pay with our generous salary packaging options.- Save big with access to a range of retail discounts across financial, healthcare, travel and other services.- Live, work and feel your best with our health and wellbeing programs including an Employee Assistance Program and Fitness Passport for you and your family. If you have an existing Fitness Passport, you can easily transfer it to Mercy Health.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
- We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land