Visitor Service Assistant

• Visitor Service Assistant x2
• 1x Temporary (up to 30 November 2026) part-time (25 hours per week)
• 1x Temporary full-time (up to 30 November 2026)
• Based in Arakoon - Trial Bay Gaol
• Salary relative to experience, and ranges from $75,728 to $82,329 + employer's contribution to superannuation

Do you want your work to make a difference for NSW?

Working to protect the state's environment and heritage.

About the role

National Parks and Wildlife Service (NPWS) has a unique opportunity for two Visitor Service Assistants to work as part of the team and contribute towards the conservation of the natural environment, flora, fauna and Aboriginal heritage.

As a Visitor Services Assistant, you will work with the NPWS North Coast team responsible for managing the day-to-day operations of a busy, dynamic, 7 day a week visitor centre, Heritage listed tourist attraction and campground within the Hastings Macleay region. The role provides information and advice to NPWS visitors and is responsible for managing and promoting visitor attractions and experiences on site and in the surrounding area including walks, campgrounds, venue hire, exhibitions, tours, camping and accommodation. You will work within the National Park, responding to customer enquiries and promoting activities, facilities and services within the area. You may be required to perform park compliance patrol duties from time to time.

About You

To be successful in the role, you will have:

• Experience in exercising outstanding customer service and negotiation skills as well as sound people and diplomatic skills to deal effectively with cultural differences.
• Experience working independently in fast-changing environments with the ability to make quick, strategic decisions when supervisors are not readily available.
• Demonstrated ability to collaborate effectively within fast-paced, cross-functional teams to achieve shared goals.

Essential requirements

• Experience in cash handling procedures.
• Excellent oral communication, negotiation and customer service skills with experience dealing with customer inquiries and the ability to manage such inquiries in a manner that addresses customer's concerns.
• Basic computer skills and the ability to operate a two-way radio.
• Current manual driver's licence.
• The holder of this role will be required to wear an NPWS uniform.
• This role may also involve regular evening and weekend work. This is a shift-based position, under the Crown Employees (Public Service Conditions of Employment) Reviewed Award 2009.

Note: Parts of these duties are performed outside of normal operating times.

For more information read the full Role Description:Visitor Service Assistant

Who we are

The Department of Climate Change, Energy, the Environment and Water(DCCEEW) works to protect the state's environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state's natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

What we can offer you

NSW National Parks and Wildlife Service
is a great place to expand your career and grow your skills and knowledge.

• Accrued days off in addition to Annual Leave
• Corporate wellbeing programs, including the Fitness Passport
• Learning and development opportunities, including in-house training.

What we do

About NSW National Parks & Wildlife Service

Visit a park

North Coast Branch Overview

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close: Sunday 12 October 2025 at 11:55pm

Should you require further information about the role please contact Amanda Romans via or on

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

Looking for more information or assistance in applying?

• Our commitment to a diverse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing or contacting Tori Basnet on please mention reference number

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.

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