Customer Service Manager

1 week ago

Toowoomba, Australia Communities, Housing and Digital Economy Full time

**You will do this by**:

- Provision of leadership, guidance and support to a team, the leadership team, and all staff through the effective coordination of a range of activities such as workload and workforce management and planning, that support service delivery's vision and strategic priorities.
- Supporting a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety, learning and capability building.
- Being an active and positive member of the local leadership team, working cooperatively across all teams within the work area, and across the Service Delivery Network.
- Ensuring staff are supported to achieve excellence in their performance at work through supporting a high-performance culture that maximises potential to achieve service delivery and strategic objectives.
- Leading, modelling and fostering professionalism, accountability and ethical behaviour and supporting change.
- Leading and ensuring you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations. Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.

Two positions are available - one for 11 months and one for 3 months with the possibility of extension.
Applications will remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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