Customer Service Rep

1 week ago

Toowoomba, Australia PFD Food Services Full time

**Toowoomba**:

- **Causal **Position** up to 38 hours per week**:

- **Great Team **Environment**

PFD Food Services began life in 1943 amid the noise and chaos of the Melbourne Fish Markets. Expanding rapidly to meet the demand of an ever growing customer base, we are Australia’s largest family operated Foodservice company with over 800 company owned trucks and customer service focused drivers making daily deliveries.

With an extensive range of fresh meat and seafood, together with frozen products, drygoods, paper products and cleaning solutions for the Foodservice Industry, PFD has proven their unwavering commitment to their customers and are considered a source of innovation, a provider of insight, a solver of problems. In 2021 PFD formed a partnership with another proud Australian company, Woolworths Group.

**The Role**

Bring your exceptional customer service, up-selling and communication skills to the fore Integral to this role is effectively liaising with customers and processing customer orders with ample opportunity to demonstrate your great PC skills, friendly phone manner and terrific organisational capabilities.

**Key Responsibilities**
- Create and maintain excellent customer relationships
- Process customer orders and/or enquires
- Process and print relevant picking slips, invoices and customer pick up requirements
- Advise relevant staff/departments of any specific customer requirements
- Follow up on all issues relating to customers, credits, operations/transport and replenishment
- Ensure that all customer details are updated when necessary
- Perform administrative and general office tasks as required
- Outbound calls, upselling expertise

**Key Competencies, Skills and Qualifications**
- Excellent communication and organisational skills
- Excellent interpersonal skills
- Previous call centre experience preferably in the Food Service industry
- Excellent telephone manner
- Willingness to take on new tasks and be multi-skilled in various roles within the office
- Great computer skills (including Word, Excel)
- Capable of working under pressure in an exciting team environment
- Show initiative and a positive attitude
- Attention to detail

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally recognised Certificate III training.

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.
- Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers._

**PFD Food Services is an Equal Employment Opportunity employer

  • Customer Service Rep

    4 days ago

    Toowoomba, Australia PFD Food Services Full time

    **Toowoomba**: - **Above Awards Wages**: - **Great team **Environment** There are **regular** customer service roles, and there are **customer service** roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is **anything but...

  • ▷ 15h Left: Part Time Data Entry Agent

    2 weeks ago

    Toowoomba, Australia USASJB Full time

    Make cash at Home by Participating in Studies - Data Entry - Customer Service Rep - Part-time We are looking for individuals across the country to take part in paid surveys - Apply ASAP! We offer you the chance to gain extra income from home (remotely) and also to decide your own participation schedule. At this task, you will be doing different tasks such...

  • ▷ (15h Left) Rural Products Sales Rep

    3 weeks ago

    Toowoomba, Australia Elders group Full time

    Rural Products Sales Rep page is loaded## Rural Products Sales Replocations: Toowoomba, QLDtime type: Full timeposted on: Posted Todayjob requisition id: JR105086Accepting a role with Elders means you will be joining the family backed by a team ready to support and grow your career. Be part of a culture that has been in the making for more than 185...

  • Reddy Express Toowoomba Margaret St

    3 weeks ago

    Toowoomba, Australia Reddy Express Full time

    Reddy Express - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia...

  • Customer Service Attendant

    2 weeks ago

    Toowoomba, Australia Ampol Full time

    Permanent position, in an ASX listed company - Based at Toowoomba, QLD - Customer service focused within our Distribution Business **About Ampol** We are proud of our heritage. We have been powering better journeys for all Australians for over 100 years. As Australia’s very own fuel brand we are committed to making those journeys easier by meeting...

  • Customer Service Representative

    1 week ago

    Toowoomba, Queensland, Australia Brickworks Building Products Full time $60,000 - $80,000 per year

    About The RoleReporting to the Customer Service Manager, you'll play a crucial role in supporting customers by handling service and sales inquiries related to our diverse range of Brickworks building products. Whether assisting internal or external customers, your focus will be on delivering an exceptional customer service experience. Additionally, you'll...

  • Customer Service

    17 hours ago

    Toowoomba, Australia Kennards Hire Full time

    **Customer Service / Driver - Permanent** **Toowoomba** - ** We’re the largest family-owned equipment hire company in Australia and New Zealand.**: - ** We’ll back you all the way with the tools and resources you need to succeed.**: - ** You’ll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and...

  • Customer Service Officer

    2 weeks ago

    Toowoomba, Australia BlueScope Full time

    BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ®...

  • Customer Service Specialist

    1 week ago

    Toowoomba, Australia Great Southern Bank Full time

    At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support. Our **Customer Service Specialist **role is pivotal to supporting our purpose. Based in our **Toowoomba**...

  • Customer Service Attendant

    4 days ago

    Toowoomba, Australia Ampol Full time

    Permanent position, in an ASX listed company - Based at Toowoomba, QLD - Customer service focused within our Distribution Business **About Ampol** Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose come from the people, businesses, industries and communities we engage with. From our...