Customer Service Advisor

3 days ago

Sydney, Australia Charterhouse Full time

**Initial 3-6-month contract with potential to extend**:

- **Full time role, Monday - Friday**:

- **Surry Hills location - office based role**:

- **Financial Services Sector/Banking experience required**:

- **Must have clear communication skills and experience working in a customer Service/call centre environment**:

- **$35 + Super per hour**:

- **Start date ASAP**:

- **This role will require criminal history checks.**:

- **Multiple roles available**

**About the role**:
**We are seeking experienced Customer Service Advisors for temporary roles in Sydney CBD.**

**You will be required to**:

- Handle inbound customer enquiries
- Qualifying new customers in accordance with internal processes
- Data processing and CRM management
- Escalate enquiries if required.
- Document preparation
- Handling sensitive and confidential data
- Liaising with managers effectively to escalate queries when requires
- Update internal systems
- Provide excellent customer service to clients and customers.

**About you**:

- Exceptional attitude, communication, and interpersonal skills are key to success in this role
- At least 1-2 years Customer service is preferable
- Efficient and competent in Microsoft Office suite
- Previous experience in working in the Financial Services Sector would be advantageous

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