Media Advisor

**Media Advisor**

**Location**: Sydney
**Grade**: Clerk Grade 7/8
**Salary**: $110,266 - $122,058
**Employment Type**: Temporary (up to 8 October 2025)
**Applications Close**: Monday 20th January 2025 [at 9:59am]

The Department of Customer Service (DCS) was established 2019 and is a central agency of government, comprised of agencies and business units that deliver regulatory and other services to the people of NSW and across the NSW Government. We are committed to championing the interests and perspectives of NSW residents to deliver better customer service outcomes.

**About the team**

As the Media Advisor, you will develop, coordinate and deliver media responses, strategies and milestone opportunities to support the Department of Customer Service (DCS). The role is focused primarily on developing opportunities for NSW Fair Trading, the NSW Building Commission and Revenue NSW and other cluster agencies. You will be passionate about building relationships to ensure the development of accurate reactive and proactive content.

**Your key responsibilities include**:

- Monitor media issues impacting the department and identify opportunities and emerging issues of importance and consequence and develop appropriate media strategies in response.
- Assist with researching and preparing media releases, media responses, holding statements, Q&As and other materials to contribute to the provision of accurate and timely advice on story development opportunities and critical issues to DCS senior management and ministers’ offices.
- Maintain a sound understanding of Departmental and business portfolio priorities and challenges and develop and maintain professional relationships with DCS business partners, the ministers’ offices, key media contacts and other stakeholders. Collaborate effectively with these stakeholders to create story opportunities for traditional media with options for social media.
- Support the development and implementation of media events to promote DCS’ work and support government announcements and major reforms.
- Contribute to a 24/7 DCS media on call service, and to media monitoring systems and contribute to streamlining and improving the efficiencies of Media Unit processes, systems and services.

**Key Skills and Experience to be successful**:

- Exceptional written and verbal communication skills
- Strong work ethic with a can-do attitude to work collaboratively and build internal relationships which will benefit external media activities.
- Excellent critical thinking capacity and the ability to exercise judgement and solve problems quickly and effectively.
- Demonstrated capacity to meet deadlines and manage competing priorities.
- Experience in a media team using a series of media content approval flows. Government experience would be an advantage.
- Relevant tertiary qualifications and/or relevant industry experience in journalism or public relations

**What we need from you**:
An up-to-date CV (no more than 5 pages) and a brief cover letter (no more than 2 pages) outlining how your skills and experience align to the position.

Salary Grade 7/8, with the base salary for this role starting at $110266 base plus superannuation

**Closing Date: Monday 20th January 2025 [at 9:59am]**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

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Information on adjustments available for the recruitment process