Duty Manager
4 days ago
Summary
**Hyatt Centric Melbourne**
Hyatt Centric Melbourne is the Centric brand’s first hotel in Australia. The hotel is centrally located in the heart of the Melbourne CBD action, serving the perfect spot so you can explore your destination’s hot spots, hidden gems, and local sounds.
With 277 rooms, 180-degree view of Melbourne from our Langlands’ Restaurant & Bar, as well an indoor pool and gym - all of this and more, can be found at Hyatt Centric Melbourne, a hotel that celebrates all things Melbourne.
Our purpose is to connect guests to the heart of the action; Hyatt Centric is thoughtfully designed to enable exploration and discovery so they never miss a moment of adventure.
**Duty Manager at Hyatt Centric Melbourne**
Based on site in Melbourne CBD, the Duty Manager is a vital role within the Front Office Team, responsible for overseeing the hotel, whilst ensuring all guests’ and team member needs are met efficiently and seamlessly by creating memorable experiences, further to this;
- Supervision and Support of Front Office employees, ensuring exceptional and efficient service is delivered at all times.
- Assist the Front Office Manager in creating departmental policies and procedures, implementing Hyatt brand standards and ensuring all are upheld in the ongoing operation.
- Manage hotel inventory and rooming allocation of all guests.
- Responsibility for the Hotel in absence of The General Manager and other Senior Management.
- Assist in the rostering of staff ensuring the department is adequately manned according to occupancy, service and costs
**Qualifications**:
**Your Background**:
To be successful in this role you will require the following attributes:
- Previous experience working in a Front Office Team as a Team Leader or Supervisor within a hotel environment
- Excellent time management skills with the ability to multi-task and keep calm under pressure
- Strong leadership skills with the ability to mentor, coach, train and motivate team members
- The flexibility to work on rotating roster, including weekends and public holidays
- Exceptional interpersonal and communication skills along with strong service recovery skills
**Culture Statement**:
We aim to create a culture that seeks to empower our teams by creating a safe and authentic environment through supporting each other’s individuality, being open-minded and inclusive.
Our team members should always feel valued, uplifted and trusted as individuals and in their respective roles. We value flexibility through listening to, and understanding what our team members need in order to create a balance between responsibilities at work and personal life.
We believe honesty is crucial, fun is always encouraged and equality and quintessential.
**Hyatt Centric employees enjoy, but are not limited to;**
- Complimentary and discounted accommodation across Hyatt Hotels world wide
- Flexible work attire - no stuffy suits with complimentary laundry
- Free use of Hotel Gym & Pool facilities
- Complimentary barista coffee daily
- Discounted dining in our Langlands’ Restaurant and Bar
- Investment in your career development through training, opportunities and mentor-ship
- Complimentary laundry for work related items
Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt
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