Branch Coordinator

**Branch**
**Coordinator**
- Location: Hybrid opportunity, located in Sydney or Bathurst- Ongoing opportunity- Salary Grade Clerk, 7/8- $101,947 - $112,849 + Superannuation and leave loading

**About the Role**

**About Cyber Security NSW Branch**
- The Cyber Security NSW is a whole-of-government function located within Digital.NSW in the Department of Customer Service. We are responsible for ensuring a cyber safe NSW. The protection of our systems and digital information is vital because of the many essential services NSW Government provides including health, emergency services, and transport. Furthermore, the exciting digital transformation being undertaken across NSW Government requires similarly enhanced cyber security capabilities. At the centre of this exciting and growing cyber capability, Cyber Security NSW is working across NSW Government to:

- Create a whole-of-government integrated approach to managing cyber risk and responding to cyber security threats- Increase cyber skills and awareness-
- Understand the risks from cyber threats to our digital information and systems-
- Set cyber security standards- Ensure we are prepared if a damaging cyber incident occurs

**On your first day**
**you’ll***:

- Be reliable, flexible and hardworking, with the ability to coordinate multiple priorities at once- Possess excellent organisational and communication skills, both written and verbal-
- Proactively manage own workload and tasks-
- Engage with both technical and non-technical staff and stakeholders-
- Have a high level of proficiency in Office 365-
- Be proficient in, or have a willingness to learn Atlassian (Jira) and other common task planning and project management software- Possess qualifications and/or relevant administrative experience in at least two of the following areas: Human Resources, Finance, and Procurement
- Have a demonstrated ability to build and maintain strong relationships with your team.
- An Australian Citizen including the ability to obtain and maintain a Baseline National Security Clearance and undergo a police check.

**Your day-to-day responsibilities will include**:

- Oversee and coordinate the delivery of business, administrative and support services to ensure the business needs of the Branch/Unit are met.- Prepare a range of documents ensuring accurate and on-time delivery and compliance with organisational standards.-
- Monitor and address complex and/or sensitive enquiries and issues, including those that are escalated, to ensure the timely and effective resolutions of issues.-
- Develop, implement, review, recommend improvements and update administrative systems, processes and policies to ensure currency and compliance with agency standards, policies and procedures.-
- Manage and coordinate the collection and collation of information and documentation on business unit performance, and make recommendations to improve efficiency, cost management and service delivery.-
- Coach staff on policies, procedures and business systems in order to ensure the efficient, effective and compliant operations.-
- Establish and maintain customer relationships and collaborative networks through effective communication, negotiation and issues management to support optimal service delivery and the on-time delivery of projects and initiatives.-
- Maintain awareness of relevant issues, policy obligations, insights, challenges, trends and opportunities to recommend innovative solutions that optimise outcomes and contribute to a best practice business support function in line with organisational and government priorities.- Experience or an ability to learn government procurement policies and processes to assist branch compliance.

For more information on the role, see the
**Role Description** here

**Benefits of working for DCS**
- Accrued flexible leave- Hybrid working options
- flexibility to work from home and office-
- Generous leave entitlements including up to 14 weeks parental leave-
- Access to health and well-being programs including Fitness Passport- Competitive pay and conditions

**Working at Department of Customer Service**
The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

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