Guest Services Manager

1 week ago


Doncaster, Australia MERCURE Full time

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Mercure Melbourne Doncaster is a newly built 183 room hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre and expansive outdoor terraces with views from the Yarra Ranges to the CBD. Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS" **Job Description**: The Guest Services Manager role, previously referred to as an Assistant Manager, will oversee the guest journey throughout the hotel and work with the individual departments in order to create a seamless experience. In the absence of the Department Managers, the Guest Service Manager will be responsible for the overall hotel operations. The Guest Service Manager is the type of person who loves to make people feel welcome and feel valued. Creating a sense of belonging comes natural and they love to solve problems with genuine empathy. We are looking for somebody who will develop loyalty with both guests and team members through recognition and meaningful gestures. **Qualifications**: While knowledge of Opera would be beneficial, it is in no way essential. However, this hotel will pioneer a number of new initiatives that will require a sense of adaptability and embracement of technology. Additional Information The Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include: - Ongoing career and professional development opportunities. - A rewarding work environment. - Global discounts on hotels & Food and Beverage. With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals. Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.



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