People Operations Officer

**About the Role**
Are you ready to join the digital bank of the future? An exciting opportunity has opened up in our People & Culture division for a People Operations Officer to support BOQ Group on a 6-month Max Term Contract.

As a People Operations Officer, you will play a crucial role in providing exceptional support to BOQ Group employees and the internal People and Culture departments. Your contributions will add significant value to our organisation, ensuring smooth operations and high levels of customer service. You will be instrumental in onboarding new employees and offering vital administrative support.

Supporting the People and Culture division, you will handle all aspects of the employee lifecycle, including onboarding, employee changes, movements, and separations. You will assist with Employee Due Diligence and provide advice on Human Resources queries, facilitating sound HR practices and understanding within the business.

Additionally, you will coach and guide leaders in the appropriate use of self-service tools such as the BOQ Group intranet and HRIS and contribute to general HR tasks and projects that support the wider People & Culture team.

Join our team and make a difference at BOQ Group
**About you**
As an experienced People Operations professional, you bring a growth mindset and value confidentiality, discretion, and tact. We are seeking someone who can hit the ground running and demonstrate a range of skills and experience.

You have a keen eye for detail and are adept at working with various systems and business tools. Your strong knowledge and experience with Microsoft Office products and DocuSign are essential. You excel in handling phone contacts and possess active listening skills that ensure effective communication.

Time management and prioritisation are your strengths, allowing you to manage tasks efficiently. Your interpersonal and relationship-building qualities are exceptional, fostering a collaborative work environment. With a 'can-do' mentality and tenacity, you strive to make our people operations function effective and efficient.

Your proven customer support experience in high-volume environments showcases your ability to thrive under pressure. While a degree in Human Resources or equivalent is desirable, it is not essential. What matters most is your dedication to excellence and your ability to contribute positively to our team.
**About Us**
BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
- BOQ Group is a member of Pride in Diversity and a participating organization in the Australian Workplace Equality Index

**How to Apply**

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ04297