Scheduling and Customer Service Administrator

2 weeks ago

Rockdale, Australia TeamForce Full time

We are looking for an experienced Scheduling / Customer Service Administrator to join our Head Office team

We need someone Monday to Friday from 9am-5pm.

Qualities include:

- Proficient in Excel
- Proficient in Salesforce Database
- Experience using Aroflo preferred but not essential
- Excellent English written and verbal communication skills
- Ability to work in a fast paced environment and meet deadline requirements

**1.** **Scheduling Administrator**

**Duties and Responsibilities**
- Maintaining and updating schedules, calendars, and agendas.
- Verifying the availability of in-house and external participants for scheduled jobs.
- Confirming appointments and arranging meetings.
- Sending out reminders of scheduled Jobs and Meetings
- Rescheduling or cancelling scheduled jobs in a timeous manner.
- Documenting scheduling processes and keeping records.
- Managing AroFlo and daily runs
- Management of jobs that are not completed as scheduled - Cleaning and Gardening
- Performing other administrative tasks when required.

**Tasks**
- Preparing and scheduling of cleaning and gardening run sheet for the next day.
- Receiving and scheduling of extra jobs and inspection run
- Coordinating extra jobs to accounts and operations
- Creating/Updating jobs in Aroflo
- Ensure operational activities remain on time and within a defined budget
- Assisting in the investigation of complaints
- Receiving and coordinating acceptance and terminations
- Process and managing all Quotation requests
- Notifying where necessary customer of cleaners and gardeners’ attendance.
- Check Gardeners notes - for bulka bags, notes for Aroflo etc
- Scheduling of Inspection Runs for Gardening and Cleaning

**Skills**
- Experience in scheduling and administration (not required but is an advantage)
- Excellent written and verbal communication skills
- Microsoft office with emphasis on EXCEL.
- Accurate data entry skills and proficiency
- Strong analytical, organizational, time management and problem-solving skills
- Ability to work within tight deadlines, independently and with mínimal supervision

**2.** **Customer Service Administrator**

**Duties and Responsibilities**
- Entering Quote opportunities
- Documenting any New Job/Terminations (on CSR & excel documents)
- Reporting
- Maintaining relevant cases to your role on Salesforce
- Managing the filing of your administrative tasks

**Tasks**
- Quote requests/Opportunities
- New Job Process
- Termination Process
- Not Done list
- Organising run sheets
- Gardeners Reports
- Gardeners’ attendance notifications
- Cleaner reports

**Skills**
- Experience using Salesforce (not required but is an advantage)
- Excellent written and verbal communication skills
- Accurate data entry skills and proficiency
- Ability to work within tight deadlines, independently and with mínimal supervision

**Salary**: $43,466.00 - $53,466.00 per year

**Benefits**:

- Referral program

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Rockdale NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service: 2 years (required)
- Project scheduling: 1 year (required)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

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