Customer Service Officer

13 hours ago

Rockdale, Australia Bayside City Council Full time

**Customer Service Officer - Permanent Part time**
- **Permanent Part Time, 21hrs per week**:

- **Set Roster: Wednesday, Thursday and Fridays only**:

- **Call centre experience is essential**

**Join a team that makes a difference**

At Bayside Council, we’re proud to serve our diverse community with professionalism, integrity, and heart. Our City Performance Directorate plays a crucial role in delivering excellence through customer service, governance, financial services, procurement and business technology.

We’re now looking for a dedicated Customer Service Officer to join our team on a permanent part-time basis. This position is ideal for someone who is confident on the phones, thrives in a fast-paced setting, and is passionate about helping people with efficiency, empathy and professionalism.

**About the role**

As a key point of contact for our community, you will:

- Deliver professional, timely service via phone, face-to-face, and digital channels.
- Respond to enquiries, feedback, and service requests in line with Council standards.
- Promote and guide customers through Council programs, services and digital tools.
- Support the continuous improvement of customer service processes and systems.

**About you**

You are someone who:

- Is available to work Wednesdays, Thursdays, and Fridays each week.
- Has excellent communication and interpersonal skills.
- Enjoys problem-solving and working collaboratively within a team.
- Is comfortable using digital systems and learning new technologies.
- Willing to provide timely customer service in person, over the phone, or through various communication channels.

**Our benefits and culture**

As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external.

Bayside Council has a strong culture of collaboration and delivering exciting new initiatives for our community, such as:

- 15 days sick leave annually
- 2 days health and wellbeing days (included within the overall sick leave entitlement)
- Supportive, inclusive team culture
- Gym membership discounts
- Parental leave entitlements
- Real opportunities to grow and develop within Council
- These will be allocated on a prorated basis

**Deadline**:Wednesday 8 October, 2025

**Salary**:From $44, 452.21 - $49, 786 pa based on 21hrs per week, plus 12%
- Applicants may be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position. _
- Bayside Council is proud to be both an Equal Opportunity Employer and a Child-Safe Organisation. We are committed to fostering a diverse, inclusive, and safe workplace where all individuals regardless of background, experience, or identity, feel valued and respected. We also recognise the rights of children and young people to feel safe when accessing Council services, and we strive to maintain an environment that promotes their safety and wellbeing. All hiring decisions are based solely on individual merit and alignment with requirements of the role. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with our Talent Acquisition team to discuss their needs in confidence._

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