Administrative Services Officer

**Administrative Services Officer**
**Mental Health Services: Ballarat offices**

**Full-time Ongoing**

Grampians Health was established 1 November 2021, bringing together Edenhope and District Memorial Hospital, Stawell Regional Health, Wimmera Health Care Group and Ballarat Health Services to deliver safe, sustainable, healthcare tailored to changing workforce and community needs, for the long term.

This partnership follows years of strong collaboration and close partnerships between the four health services. Together, we will deliver better healthcare, enhance services and advance careers, closer to home, now and into the future.

A career with Grampians Health means you are connected and are part of a team providing quality healthcare to rural and regional communities. Our communities are diverse - as is our workforce, with expert clinical staff from across the world choosing to live and work in our beautiful region.

Grampians Health provides acute, maternity, mental health, allied health, aged care, administration and support services. This means your career will be as diverse and rewarding as you strive to be.

**About the role**

An exciting opportunity exists for a motivated Administration Officer to provide support to the Grampians Area Mental Health Service working across our Ballarat offices. The (ASO) will be a team player with a ‘can do’ attitude who will provide front of house reception and administration services.
- Under the direction of the Administration Coordinator, you will ensure a professional, timely and responsive administrative service is delivered
- Provide professional, front line contact for the Grampians Area Mental Health Service, answer and manage telephone enquiries and/or messages in an efficient and effective manner.

**Key Responsibilities**
- Your role will include (but is not limited to) screening and attending to a broad range of internal and external confidential and sensitive enquiries to ensure that appropriate and timely follow up action is taken; data entry
- Maintain and updating office and information management systems and procedures and typing of doctors letters.

**Skills and Experience**
- 3 -5 years administration experience coupled with outstanding customer service skills
- Strong communication skills, attention to detail, and a friendly disposition whilst supporting multidisciplinary teams.
- You will have proven experience in using Microsoft Office Word, Excel, PowerPoint and Outlook
- You will be flexible in adapting to change as per service needs. In addition, you will be comfortable learning new systems and be well organised with the ability to determine competing priorities to meet timelines.

**Desirable**

Experience working in a mental health or medical health setting

**Grampians Health Culture & Benefits**

At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.
- Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
- Discounted on-site parking
- Access to discounted health club membership
- Staff rewards and recognition programs

**Ballarat Region**
- Ballarat is the largest centre in Western Victoria and the states fastest growing inland city. Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes.

**How to apply**

Click **APPLY** or contact Katrina Timms, Administration Cordinator, on 5320 4866 for a confidential discussion.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.
- Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people._

**Selection Criteria**
- Essential : Have you received three doses of a COVID19 vaccine? If no, please provide further detail regarding doses received, booking dates and/or other relevant information.