Administrative Services Officer

Ballarat Central, VIC, AU, 3350

**$36.57 per hour + salary packaging | Administrative Services Officer - Grampians Mental Health & Wellbeing Service**
Permanent Full Time opportunity | 40 hours per week including a monthly ADO

**About the Role**
This is a dynamic front line position supporting both community and inpatient mental health services across the Ballarat region. You’ll be part of a committed administration team, providing essential support to multidisciplinary teams, patients, and families. The role offers variety, responsibility, and the opportunity to work in a fast-paced health environment. Your day-to-day will involve reception duties, data management, medical correspondence, and interaction with staff and service users. While the core hours are weekdays, there is also the opportunity to participate in a rotating weekend roster supporting the inpatient unit.

**Key Responsibilities**
- Manage reception, phone, and front line enquiries with professionalism
- Maintain patient information using CMI, WebPAS, BossNet (OPAL), and more
- Compile correspondence, type medical reports, and support data reporting
- Support calendar management, meeting agendas, and room bookings
- Audit and update data to ensure patient record accuracy
- Contribute to service improvement and admin system efficiency

**Skills & Experience**
- Proven admin experience in a health, mental health, or medical setting
- Proficient in Microsoft Word, Excel, Outlook, and health information systems
- Confident communicator with strong customer service skills
- Ability to prioritise under pressure and adapt to changing needs
- Understanding of medical terminology and confidentiality principles

**Interested?**

if you wish to discuss the role prior to applying, contact **_Belinda Collie, Administration Manager, Grampians Mental Health & Wellbeing Service_**_ _on **_5320 4156_**_ _for a confidential discussion.
- If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying_

**About Grampians Health**
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

**Culture & Benefits**
- Flexible work arrangements and purchase leave opportunities
- Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
- Access to Staff Fitness program
- Staff rewards and recognition programs

**Ballarat Region**
Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city. Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

**Diversity and Inclusion**

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.