Customer Service Advisor

1 day ago

Melbourne, Victoria, Australia WEX Full time $60,000 - $80,000 per year
Job Focus

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive team environment? At WEX, we're looking for a Customer Services Advisor to join our dynamic team and help power our fuel card and payments solutions across Australia.

As a key member of our Customer Service team, you'll play an important role in supporting our account and cardholders — ensuring every interaction is handled with care, clarity, and confidence.

As a Customer Services Advisor, you'll play a pivotal role in supporting and strengthening our customer relationships.

Job Responsibilities/tasks

  • Responding to customer inquiries via phone, email, fax, or mail—resolving queries with professionalism and care

  • Delivering first-contact resolution wherever possible, or escalating issues quickly when needed

  • Maintaining accurate and up-to-date customer records in our card management and CRM systems

  • Managing billing or service-related complaints and following up to ensure satisfactory outcomes

  • Supporting account maintenance including card cancellations, reissues, and updates

  • Educating customers on procedures, product benefits, costs, and usage policies

  • Promoting WEX products and proactively identifying opportunities to reduce customer churn

  • Logging competitor insights and customer feedback to support product improvement

  • Participating in continuous improvement initiatives to enhance team processes and service delivery

  • Meeting individual and team KPIs, including call quality, resolution time, and customer satisfaction

What We're Looking For

We're seeking someone who brings energy, empathy, and a commitment to delivering exceptional service. You'll thrive in this role if you have:

  • A strong customer focus – consistently delivering outstanding experiences across all communication channels

  • Clear and confident communication skills – both written and verbal, tailored to diverse audiences

  • Resilience and self-awareness – able to manage challenging conversations and support your own wellbeing

  • Adaptability in a fast-paced environment – comfortable with change and able to multitask effectively

  • Attention to detail – accurate in handling customer data and following procedures

  • Team-oriented mindset – collaborative, positive, and committed to shared success

  • Comfort working in a structured, metrics-driven environment – with goals tied to service levels, call handling, and quality

Bonus Skills (Not Required but Great to Have)

  • Experience with Salesforce, Google Workspace, and the Microsoft Office Suite

  • Previous experience in a call centre, customer service, or shared services environment

  • A continuous improvement mindset – always looking for ways to enhance service quality or team processes

  • Customer Service Advisors – Automotive

    2 weeks ago

    Melbourne, Victoria, Australia Kieran Stack Pty Ltd Full time $70,000 - $110,000 per year

    Ready to level up your career?If you love talking to people, like cars, get a kick out of solving problems, and enjoy being part of a fast-paced team, then this is your chance to step into Australia's booming automotive service industry.We work with 250+ Dealerships nationwide who are seeking Service Advisors (potentially just like you) for readily available...

  • Service Advisor

    1 week ago

    Melbourne, Victoria, Australia 3 Point Motors Full time $95,000 - $120,000 per year

    Are you a seasoned Automotive Service Advisor seeking more than just your next role?At 3 Point Motors, we're offering the opportunity to advance your career with one of Australia's most respected family-owned luxury dealerships.As a proud representative of the Mercedes-Benz brand, you'll be part of a team that values your expertise, supports your growth, and...

  • Customer Advisor

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time $60,000 - $80,000 per year

    Customer Advisor - MorningtonJob number: 803581Primary position location: VIC- South East regionCategory: Banking & Financial ServicesCategory: Retail/ConsumerWork type: Permanent Part timeClosing at: Oct :55 AESTPart-time position based in our Mornington Branch5 days per week, Monday to Thursday 9am to 4:30pm and Friday 9am to 5:30pmBe empowered to make a...

  • Customer Advisor

    3 days ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time $40,000 - $60,000 per year

    Customer Advisor - MoeJob number: 804127Primary position location: VIC- South East regionCategory: Banking & Financial ServicesCategory: Retail/ConsumerWork type: Permanent Part timeClosing at: Oct :55 AEDTFavouritePermanent Part-time position based in our Moe Branch5 days per week, Monday - Thursday 9am - 4:30pm & Friday 9am - 5:30pmMake a real difference...

  • Customer Advisor

    3 days ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time $60,000 - $80,000 per year

    Customer Advisor - WangarattaJob number: 803889Primary position location: VIC- North East regionCategory: Banking & Financial ServicesCategory: Retail/ConsumerWork type: Permanent Part timeClosing at: Oct :55 AEDTFavouritePermanent Part-time position based in our Wangaratta Branch5 days per week, Monday - Thursday 9am - 4:30pm & Friday 9am - 5:30pmMake a...

  • Customer Advisor

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time $45,000 - $65,000 per year

    Customer Advisor - WarragulJob number: 803575Primary position location: VIC- South East regionCategory: Banking & Financial ServicesCategory: Retail/ConsumerWork type: Permanent Part timeClosing at: Oct :55 AESTFavouritePart-time role based in our Warragul Branch5 days per week, Monday - Thursday 9am - 4:30pm & Friday 9am - 5:30pmBe a community leader, a NAB...

  • Customer Advisor

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time $60,000 - $90,000 per year

    Customer Advisor - Melbourne Metro EastJob number: 803610Primary position location: VIC- Melbourne innerCategory: Banking & Financial ServicesCategory: Retail/ConsumerWork type: Permanent Part timeClosing at: Oct :55 AESTFavouritePart-time role based in Melbourne's Metro East Area providing support to Box Hill, Brandon Park, Croydon, Camberwell, Doncaster,...

  • Customer Advisor

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time $60,000 - $80,000 per year

    Customer Advisor - TraralgonJob number: 803576Primary position location: VIC- South East regionCategory: Banking & Financial ServicesCategory: Retail/ConsumerWork type: Fixed term Part timeClosing at: Oct :55 AESTFavouritePart-time role based in our Traralgon Branch12 months fixed-term contract5 days per week, Monday to Thursday 9:15am to 4:30pm and Friday...

  • Customer Advisor

    1 week ago

    Melbourne, Victoria, Australia Bendigo Bank Full time $70,000 - $120,000 per year

    It starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do...

  • Customer Improvement Advisor

    5 days ago

    Melbourne, Victoria, Australia Yarra Trams Full time $90,000 - $120,000 per year

    Role PurposeThe Customer Improvement team is hiring for an Advisor who will help to deliver continuous improvement initiatives all focused on the passenger's experience of the tram network. We have a raft of improvement initiatives that we plan to deliver on; the agenda is exciting and encompasses both physical and digital infrastructure projects.We are...