Desktop Support Officer

**Description**:
**About us**

Through local expertise and global scale, we at **Global Payments** Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.

**About the role**

As a **Desktop Support Officer **, you will be responsible for providing technical support and assistance to our internal users and resolving incoming queries and issues. You will be critical in managing any service requests related to computer systems, software or hardware.

Other key areas of responsibility will include:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware;
- Manage and respond to service requests and incidents via the Service Desk tool either, in person, or over the phone. This may include but not limited too:

- User onboarding and offboarding
- Technical support
- IT procurement
- System and network builds and implementations
- Maintain daily performance of computer systems;
- Assist users through the problem-solving process;
- Install, modify, and repair computer hardware and software.

**About You**

You will thrive working in a fast paced, dynamic environment. With a proven track record of success in a similar varied position, you will have excellent stakeholder engagement skills, be passionate about problem solving and the user experience, and be able to work autonomously.

You will also have:

- At least 3 years’ commercial IT experience;
- Knowledge of IT Workflow tools, including FreshService;
- Exposure to virtualization platforms;
- Knowledge of Windows 10 Desktop Troubleshooting and basic Mac;
- Knowledge/experience with G Suite Software, Active Directory;
- Experience with updating and managing technical documentation;
- Hardware knowledge;
- Basic understanding of TCP/IP networking;
- Microsoft products Knowledge (Office and Windows Server 2012 R2+);
- Strong attention to detail skills with a proven ability to develop high quality solutions to identified problems.

**Our benefits**

**We want you to be you At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.**

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a **flexible working** rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of **wellbeing resources** we offer, use your breaks and your leave including **Birthday Leave.**

We provide a first class **employee assistance program** that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer **12 weeks paid parental leave** for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for **Extravaganza and Team Appreciation Days **, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via **Reward and Recognition Programs** such as Shout Outs - recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two **Days of Service** each year to volunteer in a cause that matters most to them.

Other benefits available include **salary sacrifice **, **study leave** and an **Employee Stock Purchase Plan **.

**Ready to apply?**- We respectfully ask that no recruitment agencies contact us regarding this position._