Support Analyst
13 hours ago
inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry - wherever they are in the world. With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and audio-visual and event products. Our pedigree has helped us develop state-of-the-art solutions, including two cloud subscription products, OnRent and Current RMS, which take our customers into a new era of flexible, scalable and readily available trading - wherever and however they work. inspHire is a market leader in the development and provision of rental industry software - Creating documentation and delivering customer training where required - Hybrid role - 40% home and 60% office based, potential for limited travel to customer sites - Covering support hours between 8am and 10pm on a rota basis Key Responsibilities: Your responsibilities include but are not exclusive to: Deliver a first-class service to our customers - Answer questions and troubleshoot issues quickly and efficiently. - Provision of high-quality updates to customers on a regular basis. - Correctly set the customers’ expectations. - Deliver on promises - Take personal responsibility for every case ensuring a proactive approach to resolution and ensure all parties are kept updated - Proactive management of assigned cases - Maintain excellent quality of cases with detailed notes - Always display a positive and can-do attitude - Identify solutions and preventative measures to improve the customer’s experience - Ensure all cases are progressed in line with InspHire SLA’s. - Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities. - Be curious to change, evolve and develop in ways that help us better serve our customers. Key Requirements: - Good IT skills with demonstrable experience in a similar IT support role - Knowledge of Microsoft Operating Systems (Server and Desktop Editions) - Intermediate knowledge of Microsoft SQL database structures - Knowledge of ERP or business IT systems - Always display a “customer first" attitude - Ability to work under pressure in a fast-paced environment - Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner - Ability to troubleshoot and strive for first time resolution of issues. - Consistently produce high quality and detailed work Desirable - Knowledge of Crystal Reports - Knowledge of Sage Accounting Solutions - Appreciation for all products and services in the inspHire offering Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. - To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._
-
Data Analyst
13 hours ago
Fortitude Valley, Australia Talent International Full time**Job Details**: **Location** Fortitude Valley **Salary** Negotiable **Job Type** Full Time **Ref** BBBH103074_1687409294 **Contact** Samantha Nielson **Posted** about 9 hours ago Talent International is searching for an experienced **Data Analyst** to join our large utility client based in Fortitude Valley on a 12 month contract basis + likely...
-
Geospatial Analyst
1 week ago
Fortitude Valley, Australia RPS Group Full timeWe are seeking a highly skilled and motivated Geospatial Analyst to join our Mapping team. As a Geospatial Analyst, you will play a crucial role in processing and producing deliverables from LiDAR data, supporting the team's overall functions. In addition, you may be required to carry out various GIS-related tasks as needed. This is an excellent opportunity...
-
Performance and Digital Risk Analysts
6 days ago
Fortitude Valley, Australia Urban Utilities Full timePermanent Full Time, 38hr week- Generous Salary & Salary Packaging options, including novated leases- Location: Fortitude Valley with hybrid and flexible working arrangements There’s No Us Without U. Care with Us, for Today and Tomorrow There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. Our passion...
-
Business Analyst
2 weeks ago
Fortitude Valley, Queensland, Australia UpperGround by Hudson Full time $90,000 - $120,000 per yearOur client is currently recruiting for a Business Analyst to start asap for the Laboratory Information Management System (LIMS) Project in Digital & Information. Working closely with the Project Manager, the successful applicant will support the successful delivery of the LIMS project. The successful applicant will be part of the Digital Applications team,...
-
Gis Analyst
1 week ago
Fortitude Valley, Australia Talent International Full time**Job Details**: **Location** Fortitude Valley **Salary** Negotiable **Job Type** Full Time **Ref** BBBH99828_1679036863 **Contact** Samantha Nielson **Posted** 4 days ago Talent International is searching for an experienced **GIS Analyst** to join our client, a large utility. This role is based in **Fortitude Valley** on a 4 month contract...
-
Tax Analyst
1 week ago
Fortitude Valley, Australia Peabody Energy Full timeWe are currently seeking to appoint a **Tax Analyst** within our corporate office located in Fortitude Valley, Brisbane. This role will report directly to the Senior Manager Tax Compliance and will support the tax function by undertaking various Australian Tax Compliance, Reporting, Administration, and Planning activities. **Key Responsibilities**: -...
-
Customer Service Analyst
13 hours ago
Fortitude Valley, Australia Exclaim IT Pty Ltd Full timeOur client is a privately owned software solutions provider delivering value to clients through strong technology partnerships and consulting services that unlock potential in existing people and processes. The business is growing and the opportunity to advance in the business is there, plenty of training and support given to anyone entering the...
-
Data Migration Analyst
13 hours ago
Fortitude Valley, Australia Technology One Limited Full time**How you'll make a difference...** At TechnologyOne we build and deliver truly great products and services that transform business and make life simple for our customers. As one Australia’s largest enterprise software companies, we offer great career opportunities, and we are currently seeking a Data Migration Analyst to join our Finance division. This...
-
Helpdesk Analyst
1 week ago
Fortitude Valley, Australia KERRIDGE COMMERCIAL SYSTEMS CORP Full timeThe vibrant and highly collaborative inspHire Helpdesk Team at KCS is currently looking to welcome an experienced Helpdesk analyst, with exceptional problem solving as well as solid Microsoft Operating systems experience. **Key Responsibilities**: - Deliver a first-class service to our customers - Answer questions and troubleshoot issues quickly and...
-
Data Analyst
13 hours ago
Fortitude Valley, Australia Cubiko Pty Ltd Full time**About the Role** As a Data Analyst at Cubiko your day-to-day will include: - Working closely with engineering, customer success, product and sales to build a leading product. - Data modelling, analysis and ETL. - Integrating data from many sources into our data platform. - Building data visualisations that make our users’ experience informative,...
