Customer Service

2 days ago

Gosford, Australia Hockley Computer Services Full time

Duties & Responsibilities

To ensure ultimate customer satisfaction, communicate customer needs to whatever level of the internal organization necessary - purchasing, fabrication, assembly, planning, traffic, distribution, quality.
Expedite and procure work in progress material to enable visibility for satisfying customer demand.
Coordinate the review of customer incoming orders in terms of pricing, specifications, account status, shipping requirements, and product availability and ultimately the entry of appropriate orders. The order review is to be in accordance with current quality management system.
Order coordination required for branch business in the areas of specifications, product availability, shipping commitments and order entry functions. Every attempt is made to accommodate ultimate branch customer needs.
Continually review and update supply functions with revised customer demand changes and coordinate new promise dates.
Maximize delivery date integrity on all orders through internal and external communication on schedule dates of the factory work order or purchase order.
Generate simple quotes for intercompany and external customers.
Instruct, assist and train others in the organization as necessary.
Maintain record of all contracts pertaining to the Customer Service Representative accounts, meeting current guidelines.
Potential Field Location Responsibility: Communicate to the planning personnel of any urgent matter or issues regarding customer orders; expediting when needed, sales orders to ship to the customer as per their request, obtaining information from the planners, master schedulers, and production plant.
Potential Field Location Responsibility: Along with Group Lead, utilize Pricing Tool (LPG) to price all assemblies and components in proposal status.
Potential Field Location Responsibility: Process all customer invoices according to established departmental guidelines and procedures. Analyze and interpret data to ensure all customer requirements are met. Assist finance department with collections of past due invoices.
Additional duties as assigned.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

**Job Type**: Part-time
Part-time hours: 35 per week

**Salary**: $50.00 - $79.00 per hour

Schedule:

- Monday to Friday
- On call

Supplementary Pay:

- Bonus
- Commission
- Performance bonus

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