Advisor, Customer Insights

2 weeks ago

Gosford, Australia NSW Government -Department of Customer Service Full time

The Department of Customer Service (DCS) is looking for an **Advisor, Customer Insights**. **This is a great opportunity to join a newly formed team and play a key role in the development of a best-in-class insights function.**

**Benefits**
- Fantastic ongoing clerk grade 7/8 Opportunity.
- Salary range: $101,947 - $112,849 + super, commensurate with experience.
- Genuinely flexible working arrangements.
- Options for office base in either Sydney or Gosford.
- Excellent career development and learning development opportunities.

**About Us**

This is a great opportunity to work in our State Insurance Regulatory Authority (SIRA).

Established in 2015, SIRA is the independent regulator of workers compensation, CTP and Home building compensation insurance schemes. Our mission is to ensure NSW insurance schemes protect and support the people who need them now and in the future.

**This role sits within SIRA’s Delivery and Insights Directorate, which combines expertise in actionable insights and contemporary delivery practices to help us achieve ambitious and meaningful changes for our customers.**

Understand more about SIRA - here.

**Your responsibilities will include**:

- Managing a range of primary research projects to deliver insights that drive action.
- Helping to drive customer centricity internally by connecting SIRA staff to customers through the development and execution of a range of ‘voice of customer’ initiatives and artefacts.
- Using data, research, and insights to support SIRA directorates in identifying and prioritising initiatives that reduce friction and deliver the biggest benefit to customers.
- Identifying opportunities to support SIRA in problem solving to facilitate timely delivery of customer improvement initiatives.
- Providing insights to support rapid assessment of the viability and desirability of new initiatives and innovations.
- Interpreting and translating multiple data sources and complex information into clear communication using ‘storytelling’ techniques.
- Providing support to key internal and external stakeholders to enable them to track progress against agreed targets, indicators, and outcomes.

**About you**:

- You are naturally curious and love connecting the dots between customer insights and opportunities to drive positive change.
- You are an analytical thinker who can think creatively to solve complex problems.
- You are an accomplished storyteller who understands how to bring insights to life.
- You are an excellent communicator - both verbally and in writing.
- You thrive around people and can comfortably build collaborative relationships with internal and external stakeholders.
- You are courageous, passionate and think big.
- You are seeking to join an organisation where you can truly make a difference.

**If you want to be part of this forward thinking, innovative team that thrives in challenging the status quo, we want to hear from you**

**Closing date: Tuesday 29**th** November [at 9.59am]**

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are diverse ways of getting the job done and offer flexible working arrangements where and when possible.

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