Frontline Customer Service

**Customer Concierge Operator**

**Digital Service Representative**

**Customer**
***
**Service Representative**
**-**

**Gosford**
**Contact Centre**
**| Tuggerah, Toukley, Erina, Woy**
**Woy**
**and Gosford Service Centres**

**Customer Concierge Operator - **SNSW Clerk Grade 2- starting annual salary $56,102

**Digital Service Representative - **SNSW Clerk Grade 2/3- starting annual salary $56,102

**Customer Service Representative - **SNSW Clerk Grade 3/4 - starting annual salary $64,592
- Superannuation and annual leave loading is in addition to the above salary ranges

**Role Type**: Multiple - Temporary and Ongoing Positions; Full-time, Part Time, Casual (Service Centre DSR only). This recruitment activity may also be used to create a talent pool for future ongoing and temporary roles and is valid for a period of up to 18 months.

**About Service NSW**
- Service NSW makes it easier to access government services for people and businesses across NSW.
- At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

**About you**
- Are you a recent school leaver or graduate looking to enter the public sector and have a natural flair for customer service? Are you looking to re-enter the workforce engage with a diverse audience to assist with their enquiry and you thrive in a fast-paced environment where customer solutions are the key?
Are you looking for a customer service role where you can really make an impact? Then we would love to hear from you

**To be successful in this role you will**
**have**:
- Excellent customer service, communication skills and attention to detail-
- Intermediate Computer skills including the ability to utilise a variety of operating systems-
- Ability to adapt to different scenarios and manage complex enquiries-
- The understanding of how to handle confidential and personal information within organisational and legislative requirements-
- Collaborative teamwork. Work part of a team to meet service standards and provide best practice customer service**Operating hours**:

- In our Contact Centres we have rotating shifts - Monday to Friday between 7am-7pm. Some areas operate with extended operational hours between 6am-10pm Monday-Sunday including public holidays.
- In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.

The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
- Full time: 70 hours per fortnight & part time: 40 hours per fortnight.

**What we offer**:
**P**
**er**
**sonal**
**development**
**- **We provide opportunities for our people to learn and grow at work-
**Fitness passport**
**- **The Fitness Passport program allows members to use multiple gyms, fitness centres and pools in the area at a reduced cost**Locations**
- All opportunities available are in Gosford Contact Centre and surrounding Service Centre locations including Tuggerah, Toukley, Erina, Woy Woy and Gosford.

**How to Apply**
Please submit your resume outlining how your skills and experience are relevant to the position.

**in the Gosford area**
**.**
**you**
**are**
**able to**
**attend in person**
**.**

**Further Information**:
**Closing Date**:
**Wednesday 21**
**st**
***
**June**
**at**
**9:59am**

Salary Grade - 2/3/4, with the base salary for this role starting at $56102 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process