Customer Service Supervisor

2 weeks ago

Melbourne, Australia Enterprise Rent-a-Car Full time

_Enterprise Rent-A-Car is seeking a Customer Service Supervisor_ _to join our _**Melbourne Airport Team**_. The position will be part of a rotating roster and _work _during weekends. Car rental experience is not required; any applicant with a customer service or retail sales background should apply_

**ABOUT THE ROLE**

As **Customer Service Supervisor** you will contribute to leading the customer service and sales of your location. You will manage the activities of the Rental Services Officers in your team and assist the Branch Manager and Assistant Branch Managers. You will take pride in contributing to your branch and promote warm and welcoming customer service. Your responsibilities include:

- Supervise the activities of the customer service team
- Demonstrate best practices, motivate and develop team members to succeed
- Assist to ensure targets are met and exceeded
- Customer service at the car rental counter
- Cross-sell products and services
- Check rental contract completion by rental staff and provide feedback

**ABOUT YOU**
- Leadership qualities
- Delegation and influence
- Strong business communication - written and verbal
- Outstanding customer service
- Ability to identify customer needs and make sales
- Developed time management and organisational skills

**Employee Benefits**
- Hourly Pay plus overtime and shift loadings
- Earned wage access - on-demand access to wages before payday
- Ongoing training and development - utilise our global network’s wealth of knowledge
- **Incentive scheme** for sales achievements & excellent customer service results
- Employee and “family & friends” **discounts on car **rentals **globally**:

- Access to **hundreds** **of discounts** and offers on health insurance, gym memberships, home loans, movie tickets and much more
- Various avenues of assistance are available to help you achieve your **career goals** via external training programs and professional development courses
- You must have a valid_ _**Drivers Licence**_._
- With a culture of promoting from within, at Enterprise Rent-A-Car your success will be recognised by excellent career progression opportunities within a growing business. In addition to your remuneration, you will be rewarded _with _a dedicated learning and development program and numerous employee benefits_

Pay: From $27.74 per hour

**Benefits**:

- Employee discount
- Referral program
- Travel reimbursement

Schedule:

- Rotating roster
- Weekend availability

Supplemental pay types:

- Commission
- Overtime pay
- Penalty rates

Licence/Certification:

- Drivers Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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