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Desktop Support Lead

2 weeks ago

Canberra, Australia Omni Executive Full time

**Vacancy No**

VN248

**Employment Type**

Full Time

**Security Clearance Required**

Negative Vetting 1

**Location of Role**

Canberra, ACT

**Job Details**
- Since 2012, Omni has proudly stood as an Australian-owned company dedicated to serving clients across the Australian Government, Defence and Private Sector landscapes. Our strength, embodied by a team exceeding 400 members, emanates from our shared values and a relentless pursuit of excellence.
- At Omni, we assemble a diverse team representing a spectrum of backgrounds, including intelligence, special operations, law enforcement, emergency services, engineering, and aviation. Guided by our core values of Respect, Trust, Agility and Humility, we tailor solutions to meet the unique needs of our clients, fostering enduring partnerships built on mutual respect and trust.

We’re looking for an experienced **Desktop Support Team Leader** to manage our dedicated desktop support team, providing high-level technical support and guidance, while driving the performance, security, and administration of our Microsoft 365 environment. This role combines hands-on technical expertise with leadership, mentoring, and strategic collaboration to enhance Omni’s IT operations and infrastructure.

**What You’ll Do**
As the Desktop Support Team Leader, you will:

- **Lead and mentor** a high-performing team, fostering a culture of excellence and accountability.
- ** Oversee IT operations**, including technical support, troubleshooting, and maintenance, to ensure the reliability and security of Omni’s IT systems.
- ** Manage Omni’s ICT infrastructure** with a focus on M365, Azure Active Directory/Entra ID, and Windows Desktop/Server, ensuring smooth daily operations and rapid issue resolution.
- ** Collaborate with vendors** and manage technical partnerships, supporting a specialized on-premises network and ensuring high-quality service delivery.
- ** Drive continuous improvement** by optimizing processes, implementing best practices, and supporting employee development.
- ** Ensure cybersecurity** across Omni’s ICT systems, maintaining strict adherence to IT policies, data security standards, and compliance.
- ** Support technology projects** that advance Omni’s innovation and scalability goals, including system upgrades and new technology implementations.
- ** Report to the General Manager of Operations** on team progress, operational outcomes, and risk management.

The below key requirements are required to be demonstrated by all employees to Omni.
- Be an Australian Citizen
- Hold a current Australian Government Security Clearance or be willing to obtain one
- Have excellent communication, negotiation and relationship building skills

**In addition, this role will require**:

- Expertise in Microsoft 365, Azure Active Directory, Windows Desktop/Server, and Azure Cloud Services
- Tertiary qualification in IT, ICT Service Delivery or Project Management
- Relevant certifications such as ITIL, CISSP or PMP
- Familiarity with Lean Six Sigma, Kaizen or other continuous improvement methodologies.