Aps4 Desktop Support Officer

1 day ago

Canberra, Australia HAYS Full time

Seeking a Desktop Support Officer with previous experience and knowledge in IT.

**Your new company**

Your new Department supports the Australian public to have safe, secure and well-paid work, as secure jobs are essential for our nation and drive economic growth and provide people with certainty. Your Department focusses on equipping Australians who are looking to start, advance or change their career with the relevant skills, knowledge and experience to gain or regain employment. Your Department actively works to fill skill gaps and support economic growth by identifying industries with skills shortages.

**Your new role**

As the Desktop Support Officer, your daily requirements will include, but will not be limited to:

- Providing desktop hardware and software support.
- Investigating and resolving IT issues.
- Providing written and verbal advice to users.
- Undertaking physical installation tasks.
- Providing support for VIPs.
- Assisting with logistics at the Departments' IT storage facility.
- Hardware warranties and repairs.
- Deliveries and shipments via third party couriers.

**What you'll need to succeed**
- Building and maintaining positive relationships with clients and stakeholders.
- Excellent written and oral communication skills.
- Investigating and resolving IT issues; level 1 and 2.
- Exemplary customer service skills.

**What you'll get in return**
- An initial 12 month contract, with possible extension opportunities.
- Work within a large Federal Government Department, with opportunity to upskill on the job.
- Central Canberra location with endless public transport, restaurant and child care options

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2799584

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