Aps3 Desktop Officer

About the job APS3 Desktop Officer

**We are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**
- RFQ Opportunity
- 12-months Contract (Contract to perm is an option)
- Canberra based
- Minimum of baseline clearance, ideally NV1
- Onsite

**About the Role**

The MOE Imaging Support Officers - Level Two - will provide day-to-day support for the preparation, imaging, deployment, and return of ICT hardware assets. These officers ensure efficient service to end users across the Department, including remote and regional locations, while maintaining compliance with tracking and security requirements.

**Key Responsibilities**:

- Raise and process shipping consignments using COPE and StarTrack portals.
- Pack outbound shipments and receive inbound ICT consignments.
- Image and configure new laptops, desktops, and high-spec devices for deployment.
- Resolve ICT service requests and incidents logged in ServiceNow.
- Prepare and restock new starter laptop bundles at regional sites.
- Maintain accurate and up-to-date warehouse inventory records.
- Import hardware hash data into Autopilot for newly imaged devices.
- Raise Microsoft support cases for device errors where required.
- Test and evaluate new image builds as part of collaboration with the cloud team.
- Coordinate with the HAM team to support stock control and replenishment processes.
- Fulfil new starter bundle requests for remote workers.
- Monitor and action the ICT consignment shared mailbox.
- Enter and update ICT asset information in ServiceNow, including SIM card verification.
- Initiate warranty claims with hardware vendors (e.g., Dell, HP).
- Support co-location project teams with workstation remediation and deployment tasks.
- Escort third-party technicians to the build room for warranty-related repairs.
- Troubleshoot and test returned hardware for reusability.
- Clean and sanitise returned ICT devices for reuse or disposal.
- Remove SIM cards, wipe drives, and update retirement status in ServiceNow for returned assets.
- Package and stage e-waste items for compliant disposal.

**Technical skills**
- works under general direction within a clear framework of accountability for their area of responsibility.
- uses their own discretion when resolving minor problems or external enquiries.
- has a good understanding of their own specialisation(s) in the delivery of the Services and performs routine work activities.
- would hold an undergraduate degree relevant to the area(s) of specialization or similarly regarded qualification.

**Why Fujitsu?**
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- ** We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.**
- **We offer tailored career paths across our global organization to support your professional and personal growth.**
- **Our customers trust us. We have an excellent reputation across the region and globally.**
- **Best in-class reward and recognition programs flexible work, volunteering leave, and more.**
- **We live our values of aspiration, trust, and empathy, all day, every day.**

**Commitment to Diversity, Equity and Inclusion**
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