Desktop Support Officer

1 week ago

Canberra, Australia HiTech Personnel Full time

**Reference #**:

- JF/JA0898**Title**:

- Desktop Support Officer - 2nd Support - Federal Govt**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 6mths + 12mths**Description**:

- **Exciting opportunity within a Federal Government Department**:

- **Initial 6 month contract + 12 month extension options**:

- **Rewarding hourly rates**

One of Australia's most progressive Federal Government departments are looking to engage an experienced **MULTIPLE Desktop Support Officers **to provide level 2 support to an upcoming hardware rollout project. The successful **Desktop Support Officers **will be offered a **6 month** **contract with a 12 month extension option.**

The successful** Desktop Support Officers **will be responsible for, but not limited to.
- Support with the deployment of new laptops and hardware to users across Canberra and interstate offices.
- Assist users with data migration and ensuring a smooth transition for users onto new hardware.
- Assist to find solutions to ICT problems faced by users during the hardware rollout project and the business including supporting users through ICT change activities and digital innovation.
- iOS Mobile Device Management (MDM) configuration, administration, and training as required.
- Support with documenting and processing ICT assets into the asset register.

The successful **Desktop Support Officers **will have experience in the following:

- Demonstrated experience with a customer-focused approach to work
- Strong customer service skills
- Well developed interpersonal skills
- Good problem solving and troubleshooting skills across a wide range of technology and services

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