Customer Relations Consultant- Residential

Strategic Innovation and Development | Administration

**Customer Relations Consultant
- Residential | Illawarra/ Regionally based with travel to all Warrigal locations**

Most of us want to know we’re doing work that matters. But a lot of us struggle to build careers that allow for it, so we end up working long hours in demanding roles.

At Warrigal, you’ll get to swap the hustle for a career with purpose. One that makes a positive difference to the lives of older people and their families.

For us, there’s no greater honour. When we bring joy and quality of life to older people, we give them the dignity, community, and belonging they deserve. We allow them to enjoy better quality time and build lasting memories with their families, and we create a society that celebrates and respects aging.

No matter your role at Warrigal, each one of us is contributing to this legacy, ensuring it’s passed down from generation to generation.

**The opportunity**

The Customer Relations team is the first point of contact for people looking to access Warrigal’s services. In this role, you’ll work closely with prospective customers and their families to understand their needs, identify suitable services, and support a smooth and confident entry into Warrigal. This is a sales-focused role with a strong customer service element. You’ll be responsible for engaging both new and existing customers, helping them transition between services as needed, while also working to increase occupancy and support revenue growth.

You’ll collaborate with internal teams and provide accurate, easy-to-understand information around service options and costs, helping customers make informed decisions. The role also involves building strong relationships with referral partners and implementing strategies to boost customer and community engagement.

Some travel to other Warrigal locations is required, as well as occasional work outside standard business hours.

**The benefits**
- Hourly rate - $48.94 + packaging benefits + super
- Not For Profit salary packaging benefits - pay up to $18,550 less tax per year, meaning more money for you
- Career break schemes, additional purchased leave and more
- Commitment to on-going professional and career development
- Subsidised access to your local gym and 200+ more across the country with a Fitness Passport
- 24/7 access to mental, physical, social and financial support via the LifeWorks app

**The requirements | What it takes to do this work**

**Essential**:

- Substantial experience in a sales-focused or comparable role
- Recognised for professionalism, reliability, and consistent performance
- Positive, adaptable mindset with a flexible approach to change
- Strong customer focus with a dedication to delivering outstanding service
- Self-driven and goal-oriented, with a proactive, solution-focused problem-solving style
- Excellent written and verbal communication skills, along with strong interpersonal abilities
- Genuine empathy for older individuals, with a warm and approachable demeanor
- Able to work effectively both independently and within a team environment
- Accountable for achieving budgeted KPI and revenue targets for Warrigal
- Actively participate in shaping sales strategies and contributing to team workshops and meetings
- Demonstrated ability to understand and work with complex, multi-factor pricing models
- Strong organisational and time management skills
- Holds a current NSW Driver’s Licence

**Desirable**:

- Formal qualifications in business, sales, or a related field (e.g., Tertiary, Degree, Diploma)
- Experience working within human services or the not-for-profit sector

**What our people love about working here**:
**A supportive, passionate culture**: It’s a community filled with inspiring, big-hearted people. We back each other, listen without judgement and lead with kindness, respect and unwavering support - for our customers, residents and each other. This is encouraged from the top down and worked hard at - every day.

**Leaders who value you**: It’s important you feel valued. To us, this is not a one-off task. But a commitment to creating an environment where you feel seen, heard and valued - every day. Leaders and managers go out of their way to understand you, respect your opinions and hear what you have to say. This creates greater unity and collaboration with each other.

**Time for a life that matters**: We want you to feel part of our community, to have a place to belong, while respecting your life outside work. You’ll have the flexibility to fit work around your needs, take career breaks and purchase extra leave to make time for the people, places and life that matters to you.

**One team, united in our purpose**: We support older people to have great lives. We put older people first in everything we do. On an everyday level, we help them age with dignity, independence, happiness and connectedness. On a big picture level, we’re challenging ageist thinking in Australia. Th