Client Services Manager

22nd November, 2024

**About the Role**

An exciting opportunity has arisen for a permanent full-time Client Services Manager within the Barkuma Commercial Services business unit. Reporting directly to the Production Operations Manager, this pivotal leadership role entails overseeing the Client Services Team and Workplace Trainer. Responsibilities include collaborating with both internal and external stakeholders to foster an environment for supported employees to achieve their NDIS employment goals. Moreover, the role demands a steadfast commitment to customer safeguarding and providing developmental support to individuals with disabilities, thereby making a meaningful impact on their lives.

**Key responsibilities**
- Provide direction and manage the performance and development of the Client Services Team and the Workplace Trainer.
- Oversee work experience placement, employment startup and induction within BCS including the establishment and regular updating of client risk assessments and supported wage assessments.
- Liaise with BCS about employment recommendations, hours of work and appropriate reasonable adjustments for potential new employees, BCS Operations Manager to approve all new employment starts.
- Work with BCS Production Operations Team to inform the development and review of Individual Employment Goal Plans (IEGP) for each client, provision of on-the-job training and updated skills matrix and explore open employment opportunities for supported employees.
- Collaborate with the BCS Operations Team to provide guidance and oversight of workplace training activities for supported employees and Production Operations Team.
- Develop programs and schedules of supports that reflect clients NDIS support requirements in employment to enable service agreements that align to participants NDIS funding and maintain and provide accurate records of supports delivered to NDIS participants.

**About you**
- Extensive experience in a similar role.
- Current NDIS knowledge and understanding of disability service provision.
- Strong verbal and written communication.
- Sound knowledge of Microsoft Office Suite.
- Adaptability to manage change in a complex environment.
- Establish quality assurance mechanisms to monitor service delivery, including regular audits, surveys and feedback mechanisms.
- Comply with required quality accreditations including but not limited to ISO:9001, HACCP and NDIS practice standards.

**Qualifications, Certification**
- Tertiary qualifications in Disability and Developmental education (desirable)
- Minimum Certificate IV - Disability, Community Services or other relevant qualification

This position will be based across our sites located at Elizabeth and Holden Hill.

**DHS Disability Services or NDIS Worker Check** along with **Working With Children Check** and **Child Safe Environment Certificate **will be required as part of ongoing employment.

This position will be based across our sites located at Elizabeth and Holden Hill.

Don’t miss your chance to be part of something special.

As an organisation we take the responsibility to protect vulnerable adults very seriously and all staff recruited to work in those areas are required to sign off on and work within our code of conduct and undergo relevant pre-employment checks including appropriate security clearance/s.

**We encourage diversity and inclusion.**

**Are you ready to apply?**

Please carefully review and answer all screening questions. You will need to submit your CV and a cover letter addressing your abilities to undertake the key responsibilities of the role on seek portal.