Quality Coordinator Nsw

1 week ago

Silverwater, Australia Connecting Families Full time

**About Us**

Connecting Families’ vision and purpose is to bring communities together to ultimately create a better life for young people, adults and families. We possess a strong belief that every individual need is of the utmost importance and our entire team is committed on delivering this promise.

Supporting our vision are our CARE core values of Capability, Authenticity, Respect and Empowerment. It creates the foundation on not just what we do but how we come together. We pride ourselves on providing the highest quality of care to our clients and each other.

**The role**

The Connecting Families’ Quality Coordinator will be responsible for establishing a quality framework that is focused on quality service delivery and meeting the needs of stakeholders with statutory and regulatory requirements. Through establishing a quality management framework, you will be pivotal in supporting and driving: a higher quality of service, greater efficiencies, a culture of continuous improvement and Innovation.
- Developing high quality policies and procedures that align with ISO 9001:2015 and the standards and regulations in which we operate that deliver best practice.
- Provide a source of knowledge and advice about our compliance obligations, under relevant legislative frameworks, in a way which guides and strengthens operational practices.
- Develop and maintain a document register that will include review dates and audit schedules.
- Conduct internal audits to ensure compliance with the quality framework and standards.
- Work with business unit managers to ensure that the quality framework is embedded within the culture of the organisation and implemented across all level of the organisation.
- Assist with the ongoing review of risks, incidents, and feedback to support the continual improvement loop.

**Skills and Experience**

To be successful in the industry you will ideally have:

- Experience as a quality coordinator or similar role.
- Experience in the industry will also be highly regarded.
- Experience in a highly regulated industry.
- Excellent organisational skills, be self-motivated and work autonomously.
- Excellent decision-making and problem-solving skills.
- Excellent communication and interpersonal skills.
- Demonstrated excellence in building and maintaining stakeholder relationship.
- Alignment with the Connecting Families is essential.
- Possess or be willing to obtain a NDIS Worker Screening Check, Working with Children Check and / or Blue Card

**Perks of the role**

Connecting Families prides itself on its culture. Our people are the lifeblood of our business and with that, you will be exposed to the following perks:

- Be part of a supportive family-like environment
- Opportunities to grow internally.
- Access to discounts and perks from hundreds of retailers Australia-wide
- Support and counselling services through our Employee Assistance Program (EAP)

**Apply

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