IT Account Manager

1 week ago

Hallam, Australia Harris Technology Full time

**About the Role**

Based in our Melbourne office, the **ICT Account Manager** will be responsible for managing and growing a portfolio of business clients by offering tailored IT and communication solutions. You will work closely with customers to understand their technology needs, recommend suitable products and services, and ensure ongoing satisfaction and account retention.

Key Responsibilities
- Build and manage a portfolio of enterprise clients through industry research, networking, and CRM tracking
- Identify market opportunities by analysing ICT trends, emerging technologies, and competitor offerings
- Consult with clients to assess ICT needs and propose tailored solutions in collaboration with technical teams
- Deliver engaging product presentations and negotiate commercial agreements, including long-term contracts
- Oversee the full sales and implementation lifecycle to ensure smooth delivery and client satisfaction
- Analyse sales data and market demand to optimise product performance and support strategic growth
- Act as the primary contact for enterprise clients, resolving ICT issues in coordination with support teams
- Maintain accurate client records and documentation to support account management and reporting

What We’re Looking For
- A self-motivated and enthusiastic attitude with a strong customer focus
- Excellent written and verbal communication skills
- Strong copywriting, content creation, and digital marketing capabilities
- Solid understanding of ICT products and services
- Competent computer skills, including the ability to create marketing materials, analyse data, and generate reports
- Great organisational and project management abilities

**Why Work with Harris Technology?**
- Be part of a passionate team shaping the future of vocational training
- Thrive in a growing, dynamic, and multicultural work environment
- Enjoy a competitive salary package with performance bonuses and superannuation
- Access ongoing opportunities for career growth and professional development
- Benefit from flexible working arrangements and supportive leadership

Pay: $120,000.00 - $150,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Hallam VIC 3803

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