Field Service Technician

2 weeks ago

Osborne Park, Australia ABB Full time

Bei ABB helfen wir Industrien beim Überholen - schlanker und sauberer. Hier ist der Fortschritt eine Erwartungshaltung
- für Sie, Ihr Team und die Welt. Als weltweiter Marktführer geben wir Ihnen, was Sie brauchen, um dies zu ermöglichen. Es wird nicht immer einfach sein, denn Wachstum braucht Mut. Aber bei ABB werden Sie nie allein laufen. Run what runs the world.

Diese Position untersteht:
Field Service Manager

**Your Role and Responsibilities**
In this role, you'll help run what runs the world, by taking meaningful work that drives real impact.
- Work model: Onsite #LI-Onsite
- Performing service tasks, identifying technical problems, and making analysis through remote or onsite activity in any service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, up-grades and retrofits, end of life services, replacements, etc.).
- Contributing to customer satisfaction by executing service work according to customer order and expectation. Creating and maintaining a good relationship with customers and understanding their needs. Identifying new sales opportunities and communicates them internally.
- Coordinating, preparing, and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities.
- Preparing all documents and reports to be signed by the customer representative and reporting work done in a timely manner and following up when needed.
- Identifying potential equipment failures and requesting proactive corrective actions. Troubleshooting equipment failure and making recommendations to avoid repeating the problem in the future.
- Identifying suggestions for product and quality improvement and communicating them further in the ABB organization. Providing recommendations to management to improve operations and customer service.
- Ensuring safe working procedures and practices are always followed including the wearing and maintaining of assigned personal protective equipment, attendance at required health, safety and environment training, reporting injury, incidents, hazards, and near miss events.

**Qualifications for the Role**
- Minimum 4 years industry experience preferably with Switchgear
- Understanding and competence in Protection Relays with Primary and Secondary Injection Testing experience.
- Electrical License mandatory for this role
- Computer literate being familiar with Microsoft and Windows
- Ability to amicably negotiate and provide good customer service
- Knowledge of Electrical testing fundamentals is an added advantage
- High level of mechanical aptitude and Interpretation of Electrical drawings skills
- Effective communication skills and ability to think wider to gain improvements.

**More about us**

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

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