Field Service Technician

6 days ago

Osborne Park, Australia ABB Full time

**Field Service Technician**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:
**This position reports to**:
Field Service Manager

**Your role and responsibilities**:
In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility. The work model for the role is: Hybrid - Based out of our Metro office with regular travel to both remotes sites and offshore This role is contributing to the Electrification Service located in Osbourne Park, Perth Western Australia. You will be mainly accountable for: - Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points. - Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products. - Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities. - Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future. - Hold or be willing to obtain BOSIET - Willingness to work offshore or remote regional for up to 2 weeks on planned maintenance and reactive work - Upholding ABB safety standards at all times.

**Qualifications for the role**:

- Electrical License (WA)
- Minimum 2-4 years industry experience preferably with Switchgear
- Experience in relays and protection an advantage
- Skills - Computer literate being familiar with Microsoft and Windows
- Strong problem-solving skills, ability to read and interpret technical diagrams, and proficiency with electrical tools and equipment
- Ability to amicably negotiate and provide good customer service

**More about us**:
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

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