Mental Health Services Administration Support Officer

5 days ago

Docklands, Australia North Western Melbourne Primary Health Network (NWMPHN) Full time

**Mental Health Services Administration Support Officer**:

- Docklands, Australia
- Reference: 6734021
- **Opportunity to utilise and develop your high-level administrative skills to support the delivery and management of North Western Melbourne PHN's Mental Health Services**:

- ** Part-Time (0.8 FTE, 30.4 hrs per week), Maximum Term role until 13 March 2026**:

- ** Base Salary starting from $55,700 (Pro-rata) + superannuation + eligibility for salary packaging**:

- ** Generous NFP salary packaging options up to $18,550**:

- **Docklands office location with option to work some days at home**

**About Us**

We are North Western Melbourne Primary Health Network (NWMPHN), Victoria's largest independent, locally governed and run, not-for-profit PHN, dedicated to improving primary health care in our community.

**What are PHNs?**

PHNs have been established with two key objectives:

- increasing the efficiency and effectiveness of services for community members, particularly those at risk of poor health outcomes
- improving coordination of care to ensure people receive the right care in the right place, at the right time

**A typical week may include**:

- Manage incoming and outgoing calls, correspondence and enquiries in line with agreed protocols
- Add and maintain data, including referral and provider information, to organisational data systems always paying attention to data privacy and security
- Contribute to Information and Knowledge Management activities in collaboration with the Senior Administration Support Officer and lead any other tasks and ad hoc duties that may be required to support service needs
- Prioritise and complete program administration duties within the scope of the role with attention to detail and quality

**We are looking for someone who has**:

- Demonstrated excellent administration skills with ability to prioritise, meet deadlines, work well under pressure and maintain a customer service focus
- Relevant qualifications or experience in administration (experience working in a medical or allied health practice is preferred)
- Are committed to maintaining confidentiality regarding client, referrer and provider details.
- Are proficient in using common software e.g. Microsoft Office including outlook, word and excel
- Have experience working collaboratively as part of a team in a busy and dynamic environment

**What's in it for you?**
- A friendly and supportive professional environment
- Career progression opportunities
- Great work-life balance (Hybrid options to work from home and in office)

**Other Benefits**:

- Up to 6 days of paid leave a year for cultural celebrations, family events, or your birthday
- Additional paid leave at Christmas/NY
- Fun social club and health and wellbeing activities

**NWMPHN is proud to be an equal opportunity employer. We recognise the importance of attracting and retaining talent that mirrors our diverse community. Applicants from Aboriginal or Torres Strait Islander background are strongly encouraged to apply.**
- Applications Close: 22 Mar 2025

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