Program Support Officer, Contract and Performance

**Program Support Officer, Contract and Performance**:

- Docklands, Australia
- Reference: 6774416

**Are you a detail-oriented professional with a passion for improving mental health services? Join a collaborative team supporting the commissioning and performance of primary mental health programs in our region, using data insights, stakeholder engagement, and contract management to drive meaningful service outcomes.**
- ** Remuneration: Band 2 - $64,462.86 - $73,325.34 + superannuation + generous NFP salary packaging options up to $18,550**:

- ** Full-time (1.0 FTE) maximum term role until 31 May 2027.**:

- ** Docklands office location - Hybrid; WFH (2-3 days)**

You will be part of the Contract and Performance team within the Service Development and Reform Business Unit, supporting the commissioning and performance monitoring of primary mental health programs across the North Western Melbourne region. Working closely with internal teams and external providers, you will help ensure that services meet contractual and quality standards.
This role involves a mix of project support, contract administration, data analysis, and stakeholder engagement, providing valuable insight into service delivery and system performance.
It's ideal for someone with strong organisational and communication skills, looking to deepen their experience in contract and performance management while contributing to mental health system improvement.

**About Us**

We are North Western Melbourne Primary Health Network (NWMPHN), Victoria's largest independent, locally governed and run, not-for-profit PHN, dedicated to improving primary health care in Melbourne's northern, western and inner-city areas. We help people stay well by commissioning health services to deliver better and more accessible primary care.

**What are PHNs?**

PHNs have been established with two key objectives:

- increasing the efficiency and effectiveness of services for community members, particularly those at risk of poor health outcomes
- Improving coordination of care to ensure people receive the right care in the right place, at the right time.

**At NWMPHN, we offer**:

- Flexible working arrangements, including work-from-home options.
- Up to 6 days of paid ‘Life Leave' per calendar year for cultural celebrations, family events, birthdays etc.
- Support for parents with paid parental leave options.
- Additional paid leave during end-of-year close down period.
- Generous NFP salary packaging, health and wellbeing programs, and professional development opportunities.
- Supportive and inclusive workplace culture.
- Opportunities for professional development and career progression.

**What will my typical week look like**:

- You will support contract and performance management activities across commissioned mental health programs such as CAREinMIND and Head to Health.
- Assisting with provider engagement and ensuring service deliverables align with contract requirements and quality standards.
- Preparing documentation, reports, and data analysis to support program monitoring, evaluation, and continuous improvement.
- Coordinating meetings and taking minutes where required, managing project logistics, and contributing to commissioning and procurement processes.

**About you**:

- Tertiary qualifications in health, social science, or a related field, with relevant experience in contract or project support roles.
- Strong organisational and administrative skills with the ability to manage competing priorities and deadlines.
- Excellent written and verbal communication skills, with confidence engaging diverse stakeholders.
- Experience working in or understanding of the primary health or mental health sectors.
- Proactive, detail-oriented, and collaborative, with a commitment to continuous improvement and quality service delivery.

NWMPHN is proud to be an Equal Opportunity Employer. We recognise the importance of attracting and retaining talent that reflects the diverse community we live in. Research shows that teams with diverse experiences and perspectives are more creative and better problem-solvers.
- Applications Close: 04 Jul 2025