Program Support Officer

**Program Support Officer**:

- Docklands, Australia
- Reference: 6782342

**Are you a detail-oriented professional with a passion for strengthening primary health care? Join a collaborative team supporting policy change and reform initiatives for primary care providers in our region, using data insights, stakeholder engagement, and operational coordination to drive meaningful health outcomes.**
- ** Remuneration: Band 2 - $64,462.86 - $73,325.34 + 12% superannuation + generous NFP salary packaging options up to $18,550**:

- ** Full-time (1.0 FTE) Permanent role (part-time arrangements genuinely considered)**:

- ** Docklands office location - Hybrid; WFH (2-3 days)**

You will be part of the Primary Health Care Improvement (PHCI) team within the Health Systems Integration business unit, supporting initiatives that strengthen primary care to deliver integrated, person-centred, comprehensive and coordinated services. Working closely with internal teams, general practices and other primary care providers, you will help deliver operational support to enhance health outcomes in our community.

This role involves a mix of project support, team coordination, document development, and stakeholder engagement, providing valuable insight into primary health care improvement programs. Ideal for someone with strong organisational and communication skills, looking to deepen their experience in quality improvement and primary health system strengthening.

**About Us**

We are North Western Melbourne Primary Health Network (NWMPHN), Victoria's largest independent, locally governed and run, not-for-profit PHN, dedicated to improving primary health care in Melbourne's northern, western and inner-city areas. We help people stay well by commissioning health services to deliver better and more accessible primary care.

**What are PHNs?**

PHNs have been established with two key objectives:

- increasing the efficiency and effectiveness of services for community members, particularly those at risk of poor health outcomes
- Improving coordination of care to ensure people receive the right care in the right place, at the right time.

**At NWMPHN, we offer**:

- Flexible working arrangements, including work-from-home options.
- Up to 6 days of paid ‘Life Leave' per calendar year for cultural celebrations, family events, birthdays etc.
- Support for parents with paid parental leave options.
- Additional paid leave during end-of-year close down period.
- Generous NFP salary packaging, health and wellbeing programs, and professional development opportunities.
- Supportive and inclusive workplace culture.
- Opportunities for professional development and career progression.

**What will my typical week look like**:

- Coordinating stakeholder engagement, including supporting general practices with onboarding to software and quality improvement initiatives
- Drafting and reviewing internal and external communications, including newsletters and resources
- Coordinating PHCI team operations, including scheduling meetings, taking minutes, and supporting day-to-day logistics

**About you**:

- Tertiary qualifications and/or relevant experience in social science, education, health, or a related field
- Strong organisational and administrative skills, with the ability to manage multiple priorities and deadlines
- High standard of written and verbal communication skills, with experience developing, reviewing, and editing documents
- Confidence working with diverse stakeholders and supporting collaborative team environments
- Familiarity with project management methodologies and the ability to coordinate as part of a project team
- Experience in managing systems, reporting, and administration activities to support operational efficiency
- Proactive, detail-oriented, and adaptable, with a commitment to quality improvement and delivering high-quality support

NWMPHN is proud to be an Equal Opportunity Employer. We recognise the importance of attracting and retaining talent that reflects the diverse community we live in. Research shows that teams with diverse experiences and perspectives are more creative and better problem-solvers.
- Applications Close: 11 Aug 2025