Case Consultant, Retail

1 week ago

Docklands, Australia MLC Life Insurance Full time

Are you committed to bringing your best to life every day?

At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of the world’s leading life insurers, Nippon Life Insurance Group.

We’re driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most - and that’s a great purpose to bring us together at work every day.

We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We’re a values-driven business that strives for high performance and growth as we look towards the future.

**The Role**

We have a permanent position available for a Case Consultant, Retail Claims to join our Claims team based in Melbourne, Sydney or our Brisbane office. This role is specifically allocated to the mental health claims team. Working alongside other Case Consultants, you will manage a portfolio of mental health-related claims.

With a generous salary package and participation in our short-term incentive program, you will start with a group of new work mates where your first 4 weeks will be spent in an interactive learning environment (face to face, virtual and online) understanding the foundational aspects of claims management.

Within your few months and partnered with a specialist, you will continue to learn on the job to build your knowledge and skills, getting more confident as you work toward your own delegated authority.

Post training and as you continue to flourish in your role, you will manage a caseload of claims with empathy, respect and a proactive approach.

**About you**
- 1+ years of life insurance claims management experience. Knowledge of legislation and regulations that effect the life insurance industry advantageous.
- Experience working in Allied Health, Nursing, mental health or related medical fields advantageous but not required.
- Ability to communicate and influence positive outcomes.
- Highly customer centric and will enjoy working in a collaborative environment; and
- A basic understanding of medical terminology will be well regarded.

Bringing our best to life - why join us?
- We do work that makes a genuine difference to our customers, partners and community.
- We have a supportive, inclusive and flexible team culture, including hybrid working.
- We support your growth and development, and careers across our business units and teams that are as unique as our people.
- We reward and celebrate our successes, through our incentive and recognition programs.
- We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
- We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.


**Primary Location**: AU-VIC-Docklands

**Work Locations**: Level 16, 727 Collins St Level 16 727 Collins St Docklands 3008

**Job**: Customer

**Organization**: MLC Limited

**Schedule**: Permanent

**Employee Status**: Group Level 2

Full-time

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**Job Posting**: 11-Sep-2024, 9:11:06 PM

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