Manager, Operations

About the role
- _Opportunity to work at the National Centre for Action on Child Sexual Abuse (National Centre) a national purpose-driven organisation which is a symbol of hope and an essential vehicle for action for many victims and survivors of child sexual abuse._
- _Join at an exciting period of growth, as the National Centre expands its team._
- _The chance to shape internal foundations and enable a national organisation to deliver on its mission and demonstrate impact to funders, partners and survivors._
- _Full time (1.0) position - with flexible working arrangements available (eg. part-time)_
- _Based in Melbourne (Naarm) - a remote-first position with occasional in-person collaboration with other team members._
- _$110,000 - $130,000 (FTE) per annum excluding superannuation._
- Note:_ this advertisement refers to child sexual abuse and may bring up strong feelings. Please take care of yourself and seek support if you need. Support services can be found on our _website_._

Role summary

The Manager, Operations & Reporting leads the operational backbone of the National Centre, ensuring robust internal systems, high-quality governance, funder reporting, and compliance with all regulatory and contractual obligations.

Working closely with the CEO and executive team, this role manages key outsourced providers, supports strategic planning, drives continuous improvement, and embeds effective, organisation-wide operational practices.

By enabling strong governance, clear reporting, and integrated operations, this role directly contributes to the National Centre’s mission to prevent child sexual abuse and improve support systems and recovery pathways for victims and survivors.
- At the National Centre for Action on Child Sexual Abuse, we are committed to elevating the wisdom and expertise of victims and survivors of child sexual abuse. Values of safety, inclusion and trauma-responsiveness guide our interactions, including in our recruitment process. The National Centre team commit to authentic and meaningful engagement with people with Lived Experience - ensuring their voices are heard, valued, and embedded in our work._

Who you are (selection criteria)
- You hold relevant tertiary qualifications in business administration, public policy or a related field, or equivalent professional experience.
- You have demonstrated experience in operations management, strategic planning and government reporting; ideally within the not-for-profit or public sector.
- You have a deep understanding of compliance frameworks, funding agreements and regulatory requirements.
- You possess strong stakeholder management skills and understand the importance of tailoring communication to suit diverse audiences; including government funders, Board members, Lived Experience survivors and victims and other relevant internal and external stakeholders.
- You bring extensive experience supporting governance and compliance processes, including coordinating Board and sub-committee reporting.
- You are experienced in impact measurement and reporting frameworks, with the ability to turn data into insights that inform decision-making.
- You are highly organised and analytical, with strong project management skills and the ability to navigate competing priorities and complex stakeholder environments.
- You are aligned with the National Centre’s mission to disrupt child sexual abuse and bring about systemic change.
- You demonstrate a trauma-informed, ethical and survivor engaged approach to your work, and understand the critical importance of working in partnership with people with Lived Experience; ensuring their voices are heard, respected and meaningfully embedded in all that you do.

Key responsibilities
- Translate the National Centre’s strategic plan into detailed operational work plans and frameworks; ensuring clear accountability and alignment across teams.
- Support engagement with external stakeholders, including funders, regulators, academic institutions, service providers, and Lived Experience victims and survivors; ensuring respectful, professional, and trauma-informed responses in all interactions..
- Coordinate organisation-wide reporting on strategic priorities, KPIs, and impact; ensuring data integrity, relevance, alignment with regulatory requirements and efficiency.
- Manage and drive internal planning cycles, performance reviews, and strategic alignment activities to ensure cohesive progress against organisational goals.
- Coordinate operational organisational reporting, including complex compliance and outcomes reporting to funders, the Board and other relevant internal and external stakeholders.

Please see the Manager, Operations & Reporting position description for more.

What we offer
- Join a team of dedicated and compassionate professionals who are deeply committed to creating meaningful change and fostering a positive, purpose-driven workplace culture.
- Be part of an organisation that genuinely values diversity, i