Head of Branch Operations

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Oversee and coordinate national branch operations to ensure efficient, timely, and cost-effective delivery of vehicles to end-user clients, driving productivity, operational excellence, and customer satisfaction across all locations.

This is a branch and office-based role with regular travel to our branch network interstate.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

Care & Passion – to deliver outstanding service the way we'd want to be treated

Courage – to be empowered and make informed decisions

Can Do – a proactive mindset focused on solving problems and improving

Trust – to be counted on to do the right thing in all relationships

What You'll Be Doing

• Lead, support, and monitor branch teams to meet delivery targets, productivity benchmarks, and cost control objectives.
• Develop and implement streamlined operational processes to maximise efficiency and minimise waste.
• Liaise with logistics, sales, and customer service teams to optimise delivery scheduling, resource allocation, and client communication.
• Monitor performance metrics, identify operational inefficiencies, and deliver continuous improvement initiatives with measurable outcomes.
• Ensure adherence to safety, regulatory, and company standards while achieving budgetary goals.
• Oversee short- and long-term resource planning to ensure optimal workflow and outputs in line with budgeted volumes
• Serve as a key member of the Senior Leadership Team, influencing strategic direction and operational excellence
• Collaborate with Operations leaders to design and implement a best practice logistics model that aligns with business needs
• Analyse operational reports to track performance trends, drive efficiencies, and manage costs
• Lead strategic projects aimed at refining operations and customer service delivery
• Partner with the Fleet team to maximise vehicle usage and ensure branches meet fleet compliance responsibilities

What You'll Bring

• Strong leadership and multi-site operational management experience.
• Proven ability to increase productivity and drive continuous improvement in logistics or vehicle delivery environments.
• Excellent communication, problem-solving, and organisational skills.
• Proven excellence in customer service leadership; car rental or automotive industry experience advantageous
• Strong ability to collaborate across teams, departments, and stakeholders
• Analytical mindset with strong problem-solving and root cause analysis capabilities
• Inspirational leadership skills with the ability to set goals, guide teams, and resolve conflicts
• Capability to work independently in a high-pressure, target-driven environment
• Flexibility to support a 24/7 operational model, including some out-of-hours work
• A full and valid Australian driver's licence

Why Join Compass

• Competitive salary package and a company vehicle
• 12 weeks paid parental leave
• Employee Assistance Program (EAP) – free, confidential support
• "Make a Difference Leave" – a day spent on local community projects
• Learning and development days
• Free hire car days for personal holidays
• Rewards and recognition programs
• Supportive and collaborative workplace culture

Ready to Apply?

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Your resume

A short cover letter telling us why this role suits you

We value diversity and encourage applications from people of all backgrounds.

Compass are an established leader in accident management and vehicle hire services in Australia. Formed in 2001, Compass comprises of a suite of diversified vehicle solutions including accident replacement vehicles, standard and commercial vehicle hire, fleet replacement solutions, and tailored end-to-end accident management.

With branches servicing every major city and regional centre across Australia, Compass are committed to delivering an outstanding customer experience through continually delivering first-to-market innovation, driving efficiency; streamlining service delivery; and helping identify additional markets for new product and service development.

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