Branch Manager

2 days ago

Sydney, New South Wales, Australia Compass Full time $90,000 - $120,000 per year

Lead Daily Operations. Support a High-Performing Team. Deliver Exceptional Service. This role works across all Sydney branch network

We're looking for a hands-on, customer-focused Branch Manager to oversee the preparation, delivery, and collection of our vehicle fleet. You'll lead a local team, ensure operational excellence, and play a key role in delivering exceptional service to our clients and referral partners.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple:
Reduce the Inconvenience
for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

  • Care & Passion
    – to deliver outstanding service the way we'd want to be treated
  • Courage
    – to be empowered and make informed decisions
  • Can Do
    – a proactive mindset focused on solving problems and improving
  • Trust
    – to be counted on to do the right thing in all relationships

What You'll Be Doing

You'll manage branch operations, lead your team, and oversee day-to-day vehicle logistics and customer delivery, including:

  • Coordinating the preparation, delivery, return, and maintenance of Compass vehicles
  • Managing daily workflows and supporting your team's performance
  • Providing hands-on support to ensure vehicles are cleaned and ready for delivery
  • Leading by example in customer service and issue resolution
  • Completing branch reports and documentation accurately and on time
  • Conducting vehicle inspections and ensuring all vehicles meet Compass standards
  • Collaborating with the Senior Branch Manager to identify opportunities for improvement
  • Ensuring safety, compliance, and cleanliness across the branch

What You'll Bring

  • 2+ years in a face-to-face customer service role
  • Previous experience managing or leading a small team (preferred)
  • Strong communication, logistics, and problem-solving skills
  • High level of computer literacy and confidence using multiple systems
  • Strong administration and time management ability
  • Experience in the rental, fleet, or vehicle industry (advantageous)
  • Understanding of logistics in the motor trade, smash repair, or dealerships (ideal but not essential)
  • A current Australian driver's licence

Why Join Compass

  • Competitive Salary Package commensurate with your experience
  • Career development – many of our team members have progressed into senior roles across the business
  • 12 weeks paid parental leave
  • Access to the Employee Assistance Program (EAP) – confidential support when you need it
  • Make a Difference Leave – one paid day per year to support a community cause
  • Learning and development days to support your growth
  • Team-building events and activities to strengthen connection and culture
  • Exclusive discounts and offers through our business and HR partners

Ready to Apply?

Click
Quick Apply
and upload:

  • Your
    resume
  • A brief
    cover letter
    telling us why this role suits you

We value diversity and encourage applications from people of all backgrounds.

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